IT Specialist

1 month ago

Atlanta, United States 4flow Full time
What your new challenge will look like
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
  • Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.
  • Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.
  • Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.
  • Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.
  • Collaborate with other IT team members to identify and implement process improvements and best practices.
  • Provide training and support to end-users on IT systems, applications, and procedures as needed.
  • Willingness to assist with global IT support in 3 different time zones.
Why you belong at 4flow
  • Bachelor's degree in Information Technology, Computer Science, or related field/related experience in lieu of degree.
  • 5+ years experience as an IT Specialist.
  • Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, Linux).
  • Familiarity with networking concepts, protocols, and troubleshooting techniques.
  • Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.
  • Customer-focused mindset with a dedication to delivering high-quality service and support.
  • Proven ability to work well independently and as part of a team in a fast-paced environment.
  • Willingness to travel up to 30%.


What we offer

Come join us 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.

Ready for 4flow? Then please apply online.

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