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IT Support Team Lead

3 months ago

West Palm Beach, United States Vets Hired Full time

About the job IT Support Team Lead - Hardware Depot

Primary responsibilities will include:

  • Planning and overseeing inbound and outbound logistics, including on-site IT inventory management and packaging of IT end user equipment
  • Coordinating shipping to and from the Boca office
  • Contributing to and supervising the day-to-day activities of the IT Hardware depot and employees
  • Ordering, tracking, imaging, packaging, and shipping hardware for end users
  • Constantly coordinating and communicating with stakeholders of upcoming hardware requirements across North America
  • Analyzing and preparing for upcoming hardware requirements
  • Reviewing support tickets and other data to determine depth and breadth of troubleshooting
  • Performing quality assurance of outbound shipments
  • Inspecting and performing inventory management of shipments received
  • Spotting and understanding root cause of problems and executing countermeasures
  • Developing and implementing lean initiatives to guarantee continuous improvement in processes
  • Owning employee compliance to company policies and production procedures
The Candidate:

Required skills/qualifications:
  • Good teamwork skills
  • Good leadership skills
  • Ability to fully carry out instructions
  • Ability to multitask
  • Good knowledge of record keeping
  • Familiarity with desktop computer troubleshooting skills; ability to solve problems and determine root cause of issues
  • Ability to lift 50-100 pounds
  • Ability to work in a small, fast-paced environment
  • Effective handling of multiple critical client support situations and ability to effectively communicate with senior management
  • Strong attention to detail
  • Ability to adapt to change
  • Ability to manage stress appropriately
Preferred skills/qualifications:
  • Experience in leading a team in a warehouse/assembly environment
  • Microsoft Certified, or other technical certification
  • Associates degree in MIS/Computer Science or equivalent experience