Transportation Operations Manager

1 week ago


Grand Rapids, United States Hope Network Full time

Why a Transportation Operations Manager at Hope Network?
As a Transportation Operations Manager, you'll be at the heart of our transportation services, ensuring efficient operations and high-quality service. Here's how we invest in you for all that you do:

  • Competitive salary
  • Medical, Vision, & Dental coverage
  • Supportive Work Environment
  • Educational Reimbursement
  • Career-Pathing Opportunities
  • Paid Time Off
  • Paid Training
  • Leadership Development

How you will drive change
The Transportation Operations Manager is responsible for:

OPERATIONS LEADERSHIP

  • Managing the day-to-day operations of the Transportation Customer Care Center, including scheduling, dispatching, and vehicle assignments.
  • Supervising Customer Care staff, including hiring, training, and performance evaluations.
  • Ensuring passenger eligibility, scheduling efficiency, and vehicle maintenance meet agency standards.

SERVICE QUALITY

  • Addressing and resolving customer service issues from passengers, caregivers, and community partners.
  • Overseeing and improving operational processes to increase efficiency and service excellence.
  • Managing compliance with FTA and MDOT regulations and safety standards.

COLLABORATION & INNOVATION

  • Working with leadership to implement policies and process improvements.
  • Collaborating with the Vehicle Maintenance Coordinator to ensure vehicle safety and procurement meet agency standards.

About you
You are a problem-solver with strong leadership skills. You excel at managing operations, driving improvements, and delivering exceptional service.

We are hopeful you have

  • A bachelor's degree or five (5) years of transportation operations experience.
  • At least two (2) years of supervisory experience.
  • Familiarity with Trapeze scheduling software (preferred).
  • Strong communication, multitasking, and problem-solving skills.
  • A valid driver's license with an acceptable driving record.
SkillsPreferred
  • eCare User


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