Transportation Operations Manager
1 week ago
Why a Transportation Operations Manager at Hope Network?
As a Transportation Operations Manager, you'll be at the heart of our transportation services, ensuring efficient operations and high-quality service. Here's how we invest in you for all that you do:
- Competitive salary
- Medical, Vision, & Dental coverage
- Supportive Work Environment
- Educational Reimbursement
- Career-Pathing Opportunities
- Paid Time Off
- Paid Training
- Leadership Development
How you will drive change
The Transportation Operations Manager is responsible for:
OPERATIONS LEADERSHIP
- Managing the day-to-day operations of the Transportation Customer Care Center, including scheduling, dispatching, and vehicle assignments.
- Supervising Customer Care staff, including hiring, training, and performance evaluations.
- Ensuring passenger eligibility, scheduling efficiency, and vehicle maintenance meet agency standards.
SERVICE QUALITY
- Addressing and resolving customer service issues from passengers, caregivers, and community partners.
- Overseeing and improving operational processes to increase efficiency and service excellence.
- Managing compliance with FTA and MDOT regulations and safety standards.
COLLABORATION & INNOVATION
- Working with leadership to implement policies and process improvements.
- Collaborating with the Vehicle Maintenance Coordinator to ensure vehicle safety and procurement meet agency standards.
About you
You are a problem-solver with strong leadership skills. You excel at managing operations, driving improvements, and delivering exceptional service.
We are hopeful you have
- A bachelor's degree or five (5) years of transportation operations experience.
- At least two (2) years of supervisory experience.
- Familiarity with Trapeze scheduling software (preferred).
- Strong communication, multitasking, and problem-solving skills.
- A valid driver's license with an acceptable driving record.
- eCare User
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