Youth Programming Assistant

3 days ago

Rochester, United States Rochester Athletic Club Full time
Description

The Rochester Athletic Club's Youth Programming team is seeking candidates for a full-time Assistant to the Director. The position requires approximately 32-40 hours per week availability; some flexibility as well as evening and occasional weekend hours are needed.

The Youth Programming Assistant helps to develop, guide, and oversee a staff of 50-60 part-time associates providing supervision and programming for Rochester Athletic Club youth and families. The successful applicant is a passionate, dynamic leader responsible for clear communication and the development of a customer-oriented team. This Assistant provides assistance in managing all aspects of The Neighborhood, Kids Club and Summer Camps which include: birthday parties, summer camps, departmental programs, staff scheduling, services and the daily operations.

A qualified candidate is at least a high school graduate (or equivalent) and will promote, develop and lead by example in creating a positive working environment with staff, members, and guests.

ABOUT YOU

You effectively communicate both in written and verbal exchanges.

You are attentive to details that with training are handled quickly, correctly and efficiently.

You like to solve problems and communicate your solutions with co-workers.

You are socially-focused with specific attention spent on building and maintaining relationships.

You are helpful and make sound and thoughtful decisions.

You have a sincere appreciation for people and know how to motivate and build consensus.

You adhere to established guidelines and procedures when working with and for others.

You like variety and can successfully manage multiple projects simultaneously.

Requirements

ESSENTIAL FUNCTIONS AND BASIC DUTIES
  • Planning, organizing, and overseeing activities/events as assigned that occur in all the departments (classes, camps, birthday parties, date nights etc.).
  • Assisting with curriculum creation and implementation for programs, events, birthday parties, camps, or as directed.
  • Administration: compiling documents, spreadsheets, making phone calls, emails, checking voice mails, scheduling staff, seeking and securing staff substitutions etc.
  • Providing a positive member experience for all RAC members and guests.
  • Interacting collegially and positively with directors and/or associates from other departments.
  • Performs duties as required of all RAC youth programming staff as well as maintaining a respected and effective leader.
  • Enforcing club policies/guidelines including, but not limited to: uniforms, work substitutions, schedule requests, payroll and SmartHR etc.
  • Assisting with marketing all youth programming: examples digital displays, newsletter, website, social media, Precor equipment, posters, RAC calendar.
  • Flexible in personal work schedule.
  • Other responsibilities as needed.


PERFORMANCE MEASUREMENTS
  1. Lives the RAC Mission Statement by providing a "Member Experience First" for all members and guests.
  2. Compliments and high-satisfaction level as detailed in MXM surveys and Let's Talk Cards
  3. Responds quickly and effectively to member and guest communication as directed.
  4. Ability to lead and assist in maintaining well-organized Neighborhood, Kids Club and Summer Camp Departments
  5. Embraces opportunities for innovation and creative ideas.
  6. Assist in developing fully trained staff that are customer driven; providing a Member Experience First

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