Event Operations Manager, Audio Visual
4 months ago
Position Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue. Key Job Responsibilities Operations Management • Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel. • Provides direct supervision of team members including scheduling and time keeping. • Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges. • Ensures that daily equipment sheets are updated and properly completed. • Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. • Attends BEO, Pre-Cons, and pre-production meetings as needed. • Delegates tasks as appropriate. Customer Service • Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures. • Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling. • Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service. • Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly. • Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards. People Development & Training • Promotes and reinforces a positive working environment centered on Encore core values. • Hire, develop, lead and motivate a talented team of technicians and operational support staff. • Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field. •Manage human resource related issues including performance management, salary administration and training and development. • Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained. • Registers and recommends team members for additional training opportunities as needed. Job Qualifications • High School Diploma is required. Bachelor’s degree is preferred. • 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience. • Experience leading workflow and team members. • Working knowledge of audio visual equipment in a live show environment • Proficiency with the use of computer hardware • Proficiency with computer software and programs, including the Internet and Microsoft Office • Effective leadership abilities and customer satisfaction focus. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Manages Ambiguity Drive Results • Directs Work • Achieves Goals See The Big Picture • Financial Acumen Value People • Builds Effective Teams Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
-
Event Operations Manager, Audio Visual
1 week ago
Columbus, United States Encore Full timePosition Overview Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event...
-
Freelance Audio Visual Technician
2 months ago
Columbus, United States A-V Services, Inc. Full timeA-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a freelance Audio/Visual/Multimedia Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate...
-
Audio-Visual (AV) Design Manager
2 weeks ago
Columbus, United States CTL Engineering Full timeJob DescriptionJob DescriptionICS is hiring an Audio-Visual (AV) Design Manager to lead our AV design and estimation team! Industrial Communication & Sound (ICS) (www.icands.com) is an award-winning, full-service Audio Visual and Security Integration firm with locations in Columbus and Cincinnati.ICS is a subsidiary of CTL Engineering (www.ctleng.com) – a...
-
Freelance Audio Visual Technician
2 months ago
columbus, United States A-V Services, Inc. Full timeA-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a freelance Audio/Visual/Multimedia Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate...
-
Freelance Audio Visual Technician
2 months ago
columbus, United States A-V Services, Inc. Full timeA-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a freelance Audio/Visual/Multimedia Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate...
-
Freelance Audio Visual Technician
4 months ago
Columbus, United States A-V Services, Inc. Full timeA-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a freelance Audio/Visual/Multimedia Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate...
-
Freelance Audio Visual Technician
4 weeks ago
Columbus, OH, United States A-V Services, Inc. Full timeA-V Services Inc., a leading AV company with multiple fortune 100 contracts within the financial, pharmaceutical and computing industry, seeks a freelance Audio/Visual/Multimedia Technician for on-site support. Must have great customer service with emphasis supporting the corporate work sector. Additionally, comprehensive audio video skills. Ideal candidate...
-
Highly Skilled Event Production Technician
6 days ago
Columbus, Ohio, United States US Health Connect Full timeAvenue Live, a subsidiary of US HealthConnect, is a dynamic event planning and live event production company providing full-service event planning, audio, video, lighting, live streaming, and staging services for a wide range of both live and virtual events across the US and internationally.Job OverviewThe Driver and AV Equipment Technician plays a vital...
-
Event Planning Coordinator
7 days ago
Columbus, Ohio, United States ASM Global Full timeAbout the Role">The Event Manager will be responsible for providing exceptional client support in the planning, organization, and management of events at the Greater Columbus Convention Center. This includes monitoring the coordination of events from contract to conclusion.">Key Responsibilities:">">Establish and maintain contact with clients upon event...
-
Assistant Marketing Manager
4 weeks ago
Columbus, United States Event Horizon Dynamics Full timeWe are looking for a talented Entry Level Assistant Marketing Manager to support our marketing and events team. If you thrive in a dynamic environment and are eager to take your career to the next level, this is the opportunity for you! Responsibilities: Campaign & Event Planning: Assist in the planning and execution of marketing campaigns and events....
-
Lead AV Design Manager
5 days ago
Columbus, Ohio, United States Ctl Engineering Full timeWe are seeking an experienced Audio-Visual (AV) Design Manager to lead our AV design and estimation team.The ideal candidate will have a history of creating designs that integrate various audio visual and control systems, with a minimum of 5 years' experience working with Crestron, Extron, Biamp, and other AV systems.As a Lead AV Design Manager, you will be...
-
columbus, United States Nutis Visual Communications Group Full timeNutis Visual Communications group is seeking an on-site Point of Purchase Display Designer. This full-time position provides innovative, cost effective and structurally sound displays and merchandising solutions for customers. The preferred candidate will have 3 plus years retail point of purchase display design experience. Position Functions:Develop...
-
columbus, United States Nutis Visual Communications Group Full timeNutis Visual Communications group is seeking an on-site Point of Purchase Display Designer. This full-time position provides innovative, cost effective and structurally sound displays and merchandising solutions for customers. The preferred candidate will have 3 plus years retail point of purchase display design experience. Position Functions:Develop...
-
Nutis Visual Communications Group | Retail
3 days ago
columbus, United States Nutis Visual Communications Group Full timeNutis Visual Communications Group is seeking an experienced Retail / Business Interior Designer. This ideal candidate will have at least 5 years of experience designing and implementing interior spaces for retail locations, and other various business interiors such as hospitals, commercial spaces, office buildings, etc. This key role will be responsible for...
-
Nutis Visual Communications Group | Retail
2 days ago
columbus, United States Nutis Visual Communications Group Full timeNutis Visual Communications Group is seeking an experienced Retail / Business Interior Designer. This ideal candidate will have at least 5 years of experience designing and implementing interior spaces for retail locations, and other various business interiors such as hospitals, commercial spaces, office buildings, etc. This key role will be responsible for...
-
AV Design and Estimation Team Lead
3 weeks ago
Columbus, Ohio, United States CTL Engineering Full timeAV Design Manager Job DescriptionWe are seeking a seasoned Audio-Visual (AV) Design Manager to spearhead our AV design and estimation team.About CTL EngineeringCTL Engineering is an award-winning, full-service consulting engineering firm with locations across OH, IN, WV, KY, NC, SC, and VA. Our company offers a range of services, including civil/site design,...
-
Visual Merchandiser
4 weeks ago
columbus, United States Solomon Page Full timeOur client, a well-known retail company, is looking for a Visual Merchandiser to join their team for a 2-week contract in Reynoldsburg, OH.Responsibilities:Individual contributor position responsible for the creation and development of company-wide standards for visual merchandising displays and programs.Create and design presentation guidelines of...
-
Visual Merchandiser
4 weeks ago
Columbus, United States Solomon Page Full timeOur client, a well-known retail company, is looking for a Visual Merchandiser to join their team for a 2-week contract in Reynoldsburg, OH.Responsibilities:Individual contributor position responsible for the creation and development of company-wide standards for visual merchandising displays and programs.Create and design presentation guidelines of...
-
Visual Merchandiser
4 weeks ago
Columbus, United States Solomon Page Full timeOur client, a well-known retail company, is looking for a Visual Merchandiser to join their team for a 2-week contract in Reynoldsburg, OH.Responsibilities:Individual contributor position responsible for the creation and development of company-wide standards for visual merchandising displays and programs.Create and design presentation guidelines of...
-
Visual Merchandiser
4 weeks ago
columbus, United States Solomon Page Full timeOur client, a well-known retail company, is looking for a Visual Merchandiser to join their team for a 2-week contract in Reynoldsburg, OH.Responsibilities:Individual contributor position responsible for the creation and development of company-wide standards for visual merchandising displays and programs.Create and design presentation guidelines of...
