HR Benefits Specialist

2 weeks ago


Portland, United States Central City Concern Full time
Description

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

SUMMARY:
This position is responsible for assisting in the day-to-day administration of benefit programs including health and welfare benefit plans, 403b and other employee services. This role will work directly employees as well as our benefit carriers to resolve issues. This role will also focus on ensuring documentation all processes and creating standard operating procedures. In addition to benefits, this role will support other HR Shared Services functions.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Benefits:

  • Provide customer service support to employees and teams to enhance their understanding of the company's benefit offerings/package
  • Assist the Benefits Administrator and People Operations Manager in creating, documenting and reviewing benefit processes and procedures to ensure they are in place to capture and maintain consistent and accurate benefit related data to support plan administration and benefit compliance.
  • Work with the Benefits Administrator and People Operations Manager to create and provide training on various benefit related topics to the HR team
  • Assist in creating and maintaining all benefit communication regarding new hire enrollments, transfers, terms, and open enrollment to reach diverse employee population
  • Provide enrollment support, including the creation of FAQ documentation and provide any general support needed.
  • Responds to benefits inquiries from managers and team members on plan provisions, benefits enrollments, status changes and other general inquiries Participate in periodic carrier reviews and provide input / insight regarding insurance plan renewals and/or modifications
  • In partnership with the Benefits Administrator and Manager, assist in all monthly invoicing
  • Assist with setup of new benefit groups, accruals and deductions
  • Responsible for staying current on compliance issues and regulations (HIPAA, COBRA, USERRA, ADA, etc.)
  • Assist with monthly and annual auditing as assigned
  • Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.
  • Attend all mandatory CCC trainings in a timely manner.
  • Perform other duties as assigned.

Shared Services:

  • Provide day-to-day support to employee and manager populations on a vast array of HR-related inquiries, emails and cases leveraging our HR Central ticketing system.
  • Ensure HR data is entered timely and accurately in Ultimate Software, including support of electronic files, reporting and audit activities, ensuring data integrity, confidentiality and Sarbanes Oxley compliance
  • Deliver a positive, professional, customer orientated experience with follow- through, attention to detail and resourcefulness
  • Maintain superior knowledge of HRSS resources, business processes and standard operating procedure
  • Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator
  • Perform other duties as assigned

Benefits: Central City Concern offers an incredible benefits package to our Regular/FT employees:

  • Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
  • Amazing 403(b) Retirement Savings plan with competitive employer match with 4.25% in the first year, 6% in the second year, and 8% in the 3rd year.
  • 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
  • Comprehensive Medical, Vision, and Dental insurance coverage.
  • Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance
  • Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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