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Seasonal Ticket Agent

1 month ago

Philadelphia, United States City Ferry Full time
City Experiences is seeking a Seasonal Ticket Agent for our Riverlink Ferry operation in Philadelphia.

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The Ticket Agent performs ticket sales for the RiverLink ferry operation and applicable cash handing, all while providing an exceptional customer service experience to ferry riders. The Ticket Agent ensures the ticket booth and applicable areas surrounding it are kept clean.

Essential Duties & Responsibilities:

  • Perform Ferry ticket sales while providing outstanding guest service
  • Effectively interact with the public to deliver excellent customer service
  • Perform cleaning tasks of the ticket booth & property as required
  • Maintain waiting area to the highest levels of cleanliness in accordance with Company and client standards
  • Perform daily inspections of the dock and passenger waiting area near the vessel to ensure cleanliness and safety; take immediate corrective action as necessary
  • Present professional level of customer service and appearance to all clients, both internal and externally
  • Responsible for handling money and balancing deposits/money bags; perform deposits within guidelines provided by General Manager
  • Ensure required administrative forms are completed clearly and accurately
  • Ensure all receipts are accounted for
  • Generate settlement and recap reports as required
  • Report number and passenger count to Captain on each departure
  • Additional job duties as assigned
Requirements & Qualifications:
  • HS Diploma or equivalent
  • Valid Driver’s License
  • Copy of DD214, if Veteran status
  • Exceptional customer service skills
  • Strong organizational and interpersonal skills
  • Excellent verbal and written communications skills
  • Ability to effectively interact with the public
  • Ability to work in fast-paced, quickly-changing environment
  • Ability to process calculations frequently and continuously
  • Basic computer skills
  • Minimum one-year cash handling experience, preferably in retail environment
  • Familiar with cash registers
  • Customer Service experience
  • Proven track record of working successfully in a team environment
  • Must be at least 18 years of age


Salary: $14/hour

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Companyis proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply.The Companyparticipates in the E-Verify program in certain locations.

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