Customer Support Specialist

2 weeks ago

Buffalo, New York, United States Materion Full time

At Materion, everyone is included, respected and offered opportunity to grow. Join us

As a member of the Supply Chain team, and under the general direction of and reporting to the Customer Support Supervisor, the Customer Support Specialist will be responsible for actively maintaining an ongoing relationship with customers and the factories in our division. They have daily exposure to customers in a dynamic environment and will be responsible for managing many aspects of customer accounts.

This role is responsible for interpreting and analyzing customer inquiries, generating customer quotes, selling Company products, and developing/ maintaining a relationship with new and existing customers. The Customer Support Specialist will enter and acknowledge customer orders, advise the customer on order changes, order status, prices, and follow up on quote status and leads.

The position is based at our facility in Buffalo, NY. The work schedule is structured as a hybrid work from home model. The individual is required to be in the office Tuesday, Wednesday, and Thursday with the option to work from home Monday and Friday.

You will have the opportunity to:

  • Work in a high-paced, customer-oriented environment

  • Prepare quotations from customer requests in partnership with Sales and Product Management

  • Process the customer purchase order in a timely manner

  • Partner daily with the rest of the Supply Chain team (Planning and Logistics) to align on any potential deviations from the initial plan and inform the customer as applicable

  • Communicate with the factory teams to ensure feasibility of production and proper quoted lead time

  • Verify accuracy of information from quotation and purchase order to ensure correct entry in the ERP system – i.e. customer information, special instructions on packaging, shipping, partners etc.

  • Provide the customer service by answering technical questions on products, reschedule sales orders, and collaborate with proper departments to manage credit problems and customer complaints

REQUIREMENTS:

  • Experience in customer service highly preferred.

  • High regard for accuracy and attention to detail

  • Excellent verbal and written communication skills

  • Ability to collaborate well in a team/ cross functional environment.

  • Dedication to group goals and objectives and a continuous improvement mentality

  • Associate degree in business, accounting, or in a technical field preferred

  • 1-3 years experience in manufacturing is encouraged

  • Basic knowledge of Microsoft Office (word, Excel)

  • ERP/ SAP experience is a plus

Pay Range:

$23.08 - $34.62

Actual base salary offered varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

The selection of the person to be hired for this position is contingent on the candidate having export compliance eligibility for access to U.S. controlled technology which comes under the licensing jurisdiction of the U.S. Department of State, International Traffic in Arms Regulations (ITAR) and the U.S. Department of Commerce, Export Administration Regulations (EAR).

The candidate selected will have to qualify as either a U.S. citizen, a U.S. National, a lawful permanent resident of the U.S., a Person Admitted into the U.S. as an Asylee or Refugee., a National of a country that is not prohibited from having access to U.S. controlled technology (via a letter of assurance), or a Person to be approved for an export license by the governing agency whose technology comes under its jurisdiction. Please understand that any job offer that requires approval of an export license will be conditional on Materion's determination that it will be able to obtain an export license in a time frame consistent with Materion's business requirements.

Materion Corporation and its subsidiaries (the "Company") is an equal employment opportunity employer. It is the Company's policy to not unlawfully discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The Company also prohibits harassment of applicants and employees based on any of these protected categories. It is also the Company's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.

Materion's Veteran Employee Resource group supports veterans and promotes the benefits of hiring veterans in the workplace. We honor all those who have served and are a military friendly company. Veterans are encouraged to apply and military experience and skills are transferrable to Materion careers.

Please provide complete information. An incomplete application may affect your consideration for employment.

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