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Network Engineer III

1 month ago

Anchorage, United States GCI Full time
Job Description

GCI's Network Engineer III will apply engineering principlesto multiple sub-groups within the Technology Solutions internal departments; responsible for architectural design, development, implementation, and support within the company and/or between business departments that follow telecommunication industry standards using engineering principles.

ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
  • Ensures the integrity of high availability network infrastructure to provide maximum performance in design, implementation, and support.
  • Able to understand GCI standard engineering concepts of availability, efficiency, redundancy, scalability, and security.
  • Able to Identify opportunities for continuous improvement of the current network and/or systems facilities.
  • Maximizes performance using network monitoring tools, troubleshooting network and/or system outages, scheduling updates, and collaborating with architects on optimization.
  • Maintains professional skillset by participating in educational opportunities, technical organizations, reading professional publications, and personal use of technology.
  • Provides detailed reports on network operational status, and milestones related to project completion.
  • Capable of remote site support for off-site personnel and customers.
  • Coordinates with project management and engineering teams on a regular basis. Supports and manages escalation events. Develops and updates documentation and support materials. Mentors' junior engineers and technicians.
COMPETENCIES:
  • Demonstrated commitment to GCI's core values of diversity, equity, and inclusion (DEI) by promoting and maintaining an inclusive and equitable work environment for all employees and contractors, and in interactions with customers, vendors, and the general public.
  • ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. Take ownership and accountability of problems and facilitate finding a solution, involving other groups as necessary. Own and manage priorities and individual tasks without direct supervision. Take initiative and seek out opportunities. Assess and accept risks and learn from mistakes.
  • BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. Lead by example on all fronts.
  • COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally, including the ability to explain technical concepts to all audiences. Decision making, problem solving, both technical and procedural. Build and maintain effective working relationships with leadership, peers, customers, and vendors.
  • COMPLIANCE - Follows internal controls; protects company and customer confidential information; abides by GCI's Code of Business Conduct & Ethics.
  • CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Provide a professional level of service to both external and internal customers.
  • RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations.
  • SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
  • COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Build and maintain effective working relationships with leadership, peers, customers, and vendors. Work to resolve problem relationships directly. Ability to work independently and within a team environment, professionally.
  • RESULTS - Uses a combination of knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Ability to provide training to team members on technology.
  • MS Office knowledge (e.g., Outlook, Teams, Word, Excel). Knowledge of standard network engineering concepts. Ability to create and edit network diagrams.
Level Definition

Position Title: Network Engineer III

Grade: E07

Additional Job Requirements:

This is a senior level position and requires the ability to perform highly complex and diverse duties under deadlines and operating constraints. Design, plan, analyze, and implement networks delivering services across multiple company business departments. Must be able to make independent engineering decisions and provide technical direction for resolution. Responsible for review and provide final engineering design specifications and service requirements. Receives clear direction on assignment objectives, complex features, and possible solutions, supervisory assistance on unusual problems. Capable of performing project engineer on large projects with the ability of mentoring, coordinating, directing, assisting, and providing technical direction to junior engineers and technicians. Comprehensive understanding of standard engineering concepts such as high availability, redundancy, reliability and testing, security, and standards. Superior time management skills to manage multiple complex projects smoothly and professionally on time and on budget.

Essential Duties for this position:
  • Defines, designs, and implements complex projects utilizing standard telco engineering principles and concepts, efficiency, redundancy, availability, security, and scalability, responsible for new systems' planning and implementation.
  • Defines KPIs for operational management, provides and updates operational documentation, training, and diagrams.
  • Works with management and engineering staff to determine future architecture and planning requirements and assures that needs are met by proposed future designs and long-term plans. Project coordination to include facilitating customer sales via technical support and engineering efforts.
  • Mentors and supports junior engineers and technicians.
  • Supports and manages escalations to resolution.
Minimum Qualifications:

Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
  • High School diploma or equivalent.
  • Bachelor's degree in Computer Technologies, Electrical Engineering, or relevant field. *
  • Minimum of six (6) years' experience in progressive engineering in information technology, design and implementation using engineering principles, complex project management within telecommunications including technology insertion, or related background. *
Preferred:
  • Experience within the telecommunications industry.
  • Other telecom industry or job specific certifications.
Required at ALL Levels
DRIVING REQUIREMENTS:

This position may require access to reliable transportation for occasional travel, such as between retail store locations, offices, worksites, or other locations as needed.
PHYSICAL REQUIREMENTS and WORKING CONDITIONS:
  • Work is primarily sedentary, requiring daily routine computer usage.
  • Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
  • Ability to accurately communicate information and ideas to others effectively.
  • Physical agility and effort sufficient to perform job duties safely and effectively.
  • Ability to make valid judgments and decisions.
  • Available to work additional time on weekends, holidays, before or after normal work hours when necessary.
  • Must work well in a team environment and be able to work with a diverse group of people and customers.
  • Virtual workers must comply with remote work policies and agreements.
The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to an immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.
DISCLAIMER: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Required Training for Job Role:

Note: Hiring manager is responsible for communicating to your recruiter what Pillar and what Technology Addendum is required for posting.
PILLAR ADDENDUMS:
Service Management Center (SMC) Addendum:

Additional Engineer Job Duties & Disciplines
  • Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).
  • Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.
  • Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.
  • Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.
  • Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.
  • Experience, ongoing training and focus on the included technology addendums.
  • Required to be available for on call or after-hours support for emergency call outs performed by SMC (Service Management Center).
  • Participant in troubleshooting bridges by providing guidance to coworkers, customers, or vendors and cross pillar collaboration with other engineering, administrative and technical groups.
  • Responsible for identifying and developing solutions that resolve and improve the efficiencies of an incident break fix, move add change deletions (MACD) requests and logical maintenance activities through process, procedures, training, documentation, or automation.
  • Develop best practices and procedures related to account management, access authorization & validation, and mitigation & remediation of any identified security vulnerabilities.
  • Responsible for review and recommendations of hardware critical sparing, vendor procurement activities and third-party software and hardware maintenance support.
  • Experience, ongoing training and focus on the included technology addendums.


TECHNOLOGY ADDENDUMS:

Technology Solutions - IP Engineer:

This role is part of Technology Solutions focused on engineering design and implementation services necessary to support the company's IP/MPLS core network, carrier Ethernet transport systems, cellular data core systems, and/or video transmission services.

Protocols & Standards:

BGP ISIS OSPF EIGRP

Transport Technologies:

Ethernet SONET TDM Fiber

Microwave Satellite Wi-Fi Cellular

Layer-2 Ethernet Technologies:

VLANs STP LACP MC-LAG

Preferred Certifications:

Cisco CCNA Nokia NRS I Brocade BCNE

Juniper JNCIA Professional Engineer (PE)

About Us

Headquartered in Alaska with additional locations throughout the U.S., GCI has worked for more than 40 years to deliver communication and technology services to some of the most remote communities and in some of the most challenging conditions in North America. GCI is a pioneer in its field, bringing telemedicine and online education capabilities to communities across the state and continuing efforts to connect the Arctic globally as well as providing strong services to consumer and business markets. GCI's introduction of 1 GIG internet speeds in the state as well as its innovative partnership with Apple are among the countless ways the company has transformed communication and quality of life for Alaskans.

EEO: We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or another characteristic protected by law.