IT Help Desk Technician

2 months ago

Kent, United States Belcan Full time

Details: Job Title: IT Help Desk Technician Pay rate: $21.5 / Hr (actual offer based on experience) Location: Kent, WA Area Code: 253 ZIP Code: 98032 Start Date: Right Away Keywords: #ITJobs #HelpDeskJobs #TempJobs Benefits: * Medical / Health Benefits with multiple plan options, Flexible Spending Accounts, Dental and Vision / glasses / prescription contact lens and eye test options available. * On the job training / cross-training to develop and expand skills, creating opportunity for advancement and personal development. Tuition reimbursement available for relevant development opportunities. * Life Insurance, disability insurance, and voluntary life insurance for family members available. Accident and critical illness insurance optional. * Scheduled performance reviews create opportunities for advancement and pay increases. * We have many success stories from individuals who took advantage of the training, cross-training, and personal development opportunities for advancement. We also have success stories of individuals who desired a reliable, scheduled and consistent career with appropriate work-life balance, health benefits and good job security. Whichever way you define success, this work culture cares about team members and treats each individual with dignity, inclusion, respect and recognition. * A Referral Program compensates active employees for referring friends and former colleagues when the referral results in hiring the person. Our team has grown with referrals and internal promotions. Job Description: This role is both the frontline of internal customer technical support (Tier 1), as well as escalated support (Tier 2), resolving more difficult issues and escalating further, when needed. Responsibilities: * Act as the first point of contact for internal customers via phone and Service Now * Uses Service Management solutions to log, assign and receive support tickets with descriptions of issues, progress and solutions and guides Tier 1 staff in best practice usage * Resolves problems with hardware (workstations, printers, mobile devices and servers) and software (Network Access, Microsoft Office, Business Systems, on-premises and online). *Asks questions about the problem and explaining possible solutions * Uses manual and automated diagnostic tools to identify problems and root cause * Updates knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self-service * Escalates incidents and requests Tier 3 support when the problem is more complex * Arranges for a technician to visit the customer if a problem can"t be solved over the phone or by email. * Develops and maintains knowledge of legacy, existing, and new PC hardware and software technology. * Participates actively in incident, problem, request and change management processes and their ongoing improvement. * Follows procedures for the installation, deployment and maintenance of workstation hardware and software. * Executes corrective actions as prescribed by other technicians or per standard recovery procedures. Education and Experience: * High School Diploma required * 3+ years work experience in IT customer service role, able to demonstrate technology skillset in a customer service capacity * Experience using imaging and migration utilities such as SCCM, MDT, and USMT. * Experience troubleshooting Mobile Device Operation Systems (iOS, Android) * Experience troubleshooting Microsoft Desktop Operating Systems (Windows 10/7) * Experience troubleshooting MacOS clients Skills and Knowledge: * WORKED IN MANUFACTURING ENVIRONMENT 3+ YEARS * Must be a U.S citizen * Professionally respond to calls, emails, chats and voicemails for customer support. * Technical writing proficiency. * Innovative, team-oriented problem solver. * Excellent interpersonal, negotiation and commun

  • Help Desk Specialist

    4 weeks ago

    Kent, Ohio, United States Qualityip Full time

    Job OverviewQualityIP is a leading technology company in the IT support industry, offering comprehensive services including HelpDesk Support, Cloud Services, Onsite Staffing, Virtual CIO, Procurement, and IT Planning. We are seeking a skilled HelpDesk Technician to join our team.Key ResponsibilitiesDiagnose and resolve client issues efficiently, escalating...

  • IT Support Specialist

    3 days ago

    Kent, Washington, United States Belcan Full time

    Job Title: IT Help Desk TechnicianJob Summary: We are seeking a highly skilled and experienced IT Help Desk Technician to join our team. As a Help Desk Technician, you will be the first point of contact for internal customers, providing technical support and resolving issues related to hardware and software.Responsibilities:Provide technical support to...

  • Senior Front Desk Receptionist

    2 weeks ago

    Kent, United States Closets By Design Full time

    We are looking for a Senior Front Desk Receptionist to provide exceptional customer experience to our customers. A successful candidate will interact with our customers via email, phone, chat or social media. Qualified candidates will have excellent problem-solving skills, be detail-oriented and self-motivated. We are looking for professionals who are...

  • Senior Front Desk Receptionist

    3 months ago

    Kent, United States Closets by Design SeattleTacoma Full time

    We are looking for a Senior Front Desk Receptionist to provide exceptional customer experience to our customers. A successful candidate will interact with our customers via email, phone, chat or social media. Qualified candidates will have excellent problem-solving skills, be detail-oriented and self-motivated. We are looking for professionals who are...

  • Restoration Technician

    1 week ago

    Kent, Washington, United States Restoration Management Full time

    Job SummaryAs a Restoration Technician with Restoration Management Company, you will play a critical role in helping our clients recover from unexpected events. Your primary responsibility will be to develop knowledge and expertise in the proper use of industry-specific tools and equipment through on-the-job training.Key Responsibilities:Follow direction...

  • Lead Technician

    2 months ago

    Kent, United States CareerPaths NW Full time

    Our client a leading fullservice restoration company specializing in construction remediation and cleaning for both commercial and residential clients is seeking an experienced Lead Technician. This role is critical in leading and directing a team of technicians through the entire project lifecycle ensuring that each job is completed to the highest standards...

  • Lead Technician

    5 days ago

    Kent, United States CareerPaths NW Full time

    Our client a leading fullservice restoration company specializing in construction remediation and cleaning for both commercial and residential clients is seeking an experienced Lead Technician. This role is critical in leading and directing a team of technicians through the entire project lifecycle ensuring that each job is completed to the highest standards...

  • Entry Level Restoration Technician

    5 days ago

    Kent, United States CareerPaths NW Full time

    Are you looking for a position that offers growth and learning opportunities Do you have experience in remediation/restoration and a knowledge of safety compliance and hazards Our client a fullservice restoration construction remediation and cleaning company is seeking a motivated Entry Level Technician to join their team.Entry Level Technician Job...

  • Entry Level Restoration Technician

    2 months ago

    Kent, United States CareerPaths NW Full time

    Are you looking for a position that offers growth and learning opportunities Do you have experience in remediation/restoration and a knowledge of safety compliance and hazards Our client a fullservice restoration construction remediation and cleaning company is seeking a motivated Entry Level Technician to join their team.Entry Level Technician Job...

  • Entry Level Restoration Technician

    2 weeks ago

    Kent, United States CareerPaths NW Full time

    Are you looking for a position that offers growth and learning opportunities? Do you have experience in remediation/restoration and a knowledge of safety compliance and hazards? Our client, a full-service restoration construction, remediation, and cleaning company, is seeking a motivated Entry Level Technician to join their team.Entry Level Technician Job...

  • Maintenance Technician

    1 month ago

    Kent, United States Aerotek Full time

    Job DescriptionJob DescriptionHiring Maintenance Technicians in Kent, WA!Pay: $25-40/hourJob Description:Seeking a maintenance technician to join our team at two locations in Kent. The role involves supporting the expansion into plastic cutlery production, managing maintenance tasks via a tablet-based system, and working 10-hour shifts with opportunities for...

  • Field Service Technician

    2 weeks ago

    Kent, Washington, United States Hueman PE Talent Solutions Full time

    Job Title: Field Service TechnicianMichelli Weighing & Measurement is seeking a skilled Field Service Technician to join their team in Kent, Washington.Job Responsibilities:Install, repair, and maintain industrial weighing equipment at customer sites and in the shop.Drive a company-issued vehicle and follow local and state laws while operating it.Participate...

  • Clinical Technician

    2 weeks ago

    Kent, Ohio, United States Midwest Vision Partners Full time

    Job Title: Clinical TechnicianAt Midwest Vision Partners, we are seeking a highly skilled Clinical Technician to join our team. As a Clinical Technician, you will play a vital role in the care of patients in a clinic setting.Key Responsibilities:Interact with patients to gather information and enter it into our electronic medical records system.Proactively...

  • Automotive Lead Technician

    2 weeks ago

    Kent, Ohio, United States Bridgestone Americas Full time

    Company OverviewBridgestone Americas is a leading tire and automotive services company with a strong presence in North America. With over 22,000 teammates across the region, we operate more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus, and Wheel Works locations. Our commitment to excellence and customer satisfaction...

  • Route Service Technician

    3 weeks ago

    Kent, United States Auto-Chlor System Full time

    Job DescriptionJob DescriptionSalary: $24 per hour with overtimeAuto-Chlor is a national service leader in the restaurant & hospitality industries, and we are looking for a Route Service Technician to join our team in Kent, WA! We are a people first training and development organization, committed to providing the best service to our customers.   If you...

  • Diesel Technician Mechanic II

    3 weeks ago

    Kent, United States Penske Truck Leasing Full time

    18441 E Valley Hwy, Kent, WA 98032 What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles...

  • Diesel Technician Mechanic II

    3 weeks ago

    KENT, United States Penske Truck Leasing Full time

    18441 E Valley Hwy, Kent, WA 98032 What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their...

  • Diesel Technician Mechanic II

    3 weeks ago

    Kent, United States Penske Truck Leasing Full time

    18441 E Valley Hwy, Kent, WA 98032 What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles in shape...

  • Highly Skilled Automotive Technician Wanted

    2 days ago

    Kent, Washington, United States MV Transportation Full time

    MV Transportation is a leading provider of transportation services, and we are seeking a highly skilled automotive technician to join our team.As a mechanic with MV Transportation, you will play a critical role in ensuring the safety and reliability of our fleet of vehicles. Your primary responsibilities will include performing preventative maintenance,...

  • Diesel Technician/Mechanic II

    3 weeks ago

    KENT, United States Penske Truck Leasing Full time

    7210 S. 224 th St. Kent, WA 98032 What’s the Job? Ready to move your career forward? As a Technician at Penske, you’ll do exactly that. Here, you’ll perform preventative maintenance and repairs of all levels on the newest and best maintained fleet of vehicles in the industry. You will help our customers keep their vehicles...