User Researcher

2 months ago

Durham, United States Infinia ML Inc Full time

The Company

Infinia ML, based in the Raleigh-Durham area, is an AI company specializing in automating workflows in healthcare. Infinia ML is part of Aspirion, a leading provider of complex claims and denials management services. Aspirion helps hospitals and healthcare systems minimize patient burden by maximizing reimbursement from insurance companies. Infinia ML has developed a versatile and standardized platform for processing written content in documents, such as medical records, insurance claims, correspondence and more leveraging the power of ML, including LLMs. We are seeking a User Researcher to join our Product team and help support the delivery of AI-enabled solutions to transform our business.

Job Description

Reporting to the Director of Product, the User Researcher will play a crucial role in understanding our users' behaviors, needs, and motivations. Your insights will guide the development of intuitive and user-friendly digital experiences across our platforms. A successful candidate will have experience developing and executing thoughtful research plans as well as excel at communicating findings and recommendations with a cross-functional team. They will leverage a range of studies to gather critical insights throughout the product development process and track the behaviors, needs and challenges of users in addition to impact.

Responsibilities:

  • Lead end-to-end user research projects, from defining research objectives to delivering actionable insights
  • Plan and conduct user research studies using qualitative and quantitative methods such as usability testing, interviews, surveys, and analytics data analysis
  • Collaborate closely with product managers, designers, and engineers to identify research objectives, develop research strategies, and integrate user research into product requirements and design ideation
  • Synthesize research findings into meaningful insights, personas, user journey maps, and actionable recommendations
  • Communicate research results to cross-functional teams and stakeholders in clear and compelling ways to effectively communicate user insights and drive decision-making
  • Continuously monitor and analyze user feedback and behavior data to identify opportunities for improvement
  • Stay informed about industry trends, emerging technologies, and best practices in user research and UX design
Qualifications (minimum):
  • Bachelor's degree or equivalent practical experience
  • 2+ years of experience in user research, UX research, or a related field, ideally supporting products with an AI/ML focus or components
  • Proficiency in a variety of qualitative and quantitative research methods, with the ability to choose the right methods for each project
  • Self-starter with an ownership mindset and comfortable with a high degree of autonomy
  • Functional knowledge of product analytics, including tracking product adoption metrics and analyzing usage patterns to generate insights
  • You are empathetic, an active listener, and value building collaborative and sustainable relationships with end users and stakeholders
  • Experience with usability testing tools, survey tools, and analytics platforms
  • Strong analytical and problem-solving skills with the ability to turn research findings into business insights and strategic recommendations
  • Excellent communication and presentation skills
  • Ability to work effectively in a collaborative, cross-functional team environment
  • A portfolio of past research work demonstrating your process, impact on product and design decisions
Qualifications (preferred):
  • Experience operating within complex regulatory and/or policy environments
  • Working knowledge of healthcare revenue cycle management, either on the payer or provider side
  • Preference will be given to candidates local to the Raleigh-Durham, NC area

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