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E-Learning Support Specialist- Hybrid

1 month ago

Indianapolis, United States Orbis Education Full time

Join us at Orbis Education and begin a career in helping Nursing students succeed

The E-Learning Support Specialist I manages the daily support for the partner learning management system and exam platforms. Tasks performed will be based on the needs of the group of accounts to which they are assigned.

Hybrid: In office and remote work

Site Address: 301 Pennsylvania Parkway, Suite 400 Indianapolis, IN 46280

What you will do:

  • Resolve and respond to tickets submitted by faculty and students.
  • Prepare, maintain, and troubleshoot issues for exams.
  • Prepare, maintain, and troubleshoot issues for courses within the LMS.
  • Complete course audits.
  • Attend and conduct student and faculty orientations, including office hours for online orientations.
  • Other duties as assigned.
What you will have:
  • Bachelor's degree or equivalent industry experience of 1-3 years
  • Comfort in a support role with high attention to detail
  • Technologically independent and able to work as part of a virtual team
  • Strong organization and communication skills
  • Experience with Learning Management Systems (LMS)
  • Must successfully pass a background check.
  • Equipment used- MS Office Suite, Zoho Ticketing System, Learning Management Systems, such as Canvas, Blackboard, and Sakai. Exam Platforms, such as ChiTester and ExamSoft, SmartSheet, Zoom, Box
What we'll offer in return:
  • A career where your work genuinely makes a difference
  • A stable income with a good salary
  • Extensive training with team and management support
  • Structured professional development plans and opportunities
  • Outstanding benefits and work perks
  • Collaborative and supportive team environment. ...and more