Business Development Center Associate

2 weeks ago

Vacaville, United States Automotive Career Professionals Full time
Job Description
Business Development Center Associate / Call Center Associate is responsible for lead generation activities in support of the company's marketing goals.

Job Title: Business Development Center Associate

Job Purpose: To generate appointments for automotive prospects contacting the dealership through phone, Internet lead submission and chat features.

Benefits:

  • We offer a lucrative benefit package, which includes a sign on bonus of $500 after 30 Days of employment.
  • $3,000 Salary plus commissions, and monthly bonus's.
  • Paid Vacation, Holiday, and Sick Pay
  • Employee recognition programs
  • Complete training programs for rapid advancement including periodic job reviews.
Key Responsibilities:
  • Answer all incoming phone calls generated from dealer websites and other sources of advertising.
  • Answer all incoming Internet leads with email and phone calls.
  • Respond to all chat conversations from prospects.
  • Follow up with all prospects until contact is made.
  • Set appointments for sales and service prospects and customers.
  • Communicate with all no-show appointments and reschedule.
  • Track all activity in the CRM (Customer Relations Management) Tool
  • Keep all prospect and customer records up to date and accurate.
  • Communicate all appointment activity with appropriate managers and salespeople.
  • Attend all required meetings and training sessions.

Skills:

Personality:
Highly motivated, great communicator (written and verbal), results oriented, positive outlook, clear focus, forward planner, mature, reliable, a team player, and ability to quickly build rapport with prospects.

Computer Skills:
Basic computer programs such as Microsoft Word and Excel, understanding of customer databases, the Internet, chat, and email.

Business Skills:
Excellent communication skills, including phone, email, and chat. Ideal background includes working in a call center environment, experience with appointment setting, and experience maintaining a book of business.

Education/Experience:
High school diploma required, college degree preferred, 2-4 years of phone experience a plus.

All inquiries held in confidence.

Our client is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Skill Set
Key Responsibilities: Answer all incoming phone calls generated from dealer websites and other sources of advertising. Answer all incoming Internet leads with email and phone calls. Respond to all chat conversations from prospects. Follow up with all prospects until contact is made. Set appointments for sales and service prospects and customers. Communicate with all no-show appointments and reschedule. Track all activity in the CRM (Customer Relations Management) Tool Keep all prospect and customer records up to date and accurate. Communicate all appointment activity with appropriate managers and salespeople. Attend all required meetings and training sessions

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