Desktop/PC Technician

3 months ago

Hagerstown, United States Omni Inclusive Full time
Job Details :-
* Installation and moving of PC equipment as well as preparing equipment for disposal.
* Software installation, OS upgrades , antivirus and windows patch updates.
* Printer and other peripheral installation
* Asset management and inventory update
* Troubleshoot, repair, and maintain software applications, OS, printers, peripherals & infrastructure
* Escalation from Helpdesk for OS and application support including in-house, 3rd party applications and market data applications.
* Infrequently, the person will have to extend support after office hours (evenings, weekends) to repair systems or troubleshoot problems
* Participate in outage escalation
* Provide vendor escort Floor Support
* Create and maintain support documentation
* Interacting with other support groups (local and global) within the firm across multiple platforms
* Assist Corporate Services with receiving IT equipment from the loading dock, update inventory
* Multimedia support/assistance in town hall setup or office event

Technical Skills:

Windows OS (Win10) / Windows Server OS (2016 / 2019)
Knowledge and experience with various server hardware models and vendors i.e. IBM, Dell, Client etc.
Configuration Manager (SCCM and/or SMS), Windows enterprise technologies , Client, Active Directory
Microsoft Office 2016 & Office 365 (including Project, Outlook, SharePoint, Teams, Skype)
PC Hardware, Laptop & Mobile devices
Experience with Remote Access (including SecurID), Virtual PCs, Citrix & VPN
Basic knowledge of various technologies

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