Patient Navigator Lead

4 weeks ago

Santa Monica, United States UCLA Health Full time

Description In this role, you will serve as the Lead of the Patient Navigator team in the Santa Monica Hematology-Oncology clinics working to optimize the patient experience by assuring smooth patient flow, minimal wait times, and overall patient satisfaction. you will be expected to use in-depth knowledge of UCLA Health's processes and resources to creatively and effectively facilitate patient care and the overall patient experience. You also will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients and their families, physicians, and clinic staff. Salary range: $22.03/hr - $43.68/hr Qualifications Required: Ability to make independent judgments and to evaluate complex issues. Administrative abilities to resolve complex and sensitive issues with diplomacy. Oral communication skills to speak with individuals of varying backgrounds to obtain and convey specific information. Skill in working independently with a minimal amount of direction. Ability to establish and maintain cooperative working relationships with physicians, staff, patients, and administrative personnel. Knowledge of contact persons in order to direct patients to appropriate departments in an effort to resolve issues and provide patient-related materials. Ability to speak to individuals using appropriate grammar and vocabulary to obtain information, explain policies and procedures. Working knowledge of medical oncology terminology. Working knowledge of University policies, procedures and forms as they relate to performance of job duties. Skill in performing duties with frequent interruptions and/or distractions. Computer skills should include working knowledge of Microsoft Word, Excel, and Outlook as well as experience with electronic medical record systems. Demonstrated knowledge of appointment and encountering procedures. Knowledge of insurance authorization and verification process. Skill in analyzing information, problems, situations, practices and procedures. UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.

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