Patient Navigator
2 weeks ago
Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high-performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high-touch experience on their path to parenthood.
The Patient Navigator is an ideal opportunity for those seeking to be an integral part of a fertility patient's journey towards becoming a parent. If you are customer service-minded, compassionate, and enjoy a fast-paced environment with a variety of duties, then this is the role for you. The Patient Navigator position at Pinnacle will allow you to engage with the patient throughout their journey while working closely with a multidisciplinary team to provide excellent patient care.
We are seeking a Patient Navigator to join our dedicated team at Santa Monica Fertility. This is a full-time position, working Monday - Friday, 7:30 am - 5:00 pm, one weekend per month.
RESPONSIBILITIES:
- Responsible for the coordination and organization of personalized patient treatment plans.
- Consults with new patients to review and educate treatment process, timeline, and required testing.
- Reviews all pertinent medical information and previous records, including overseeing requests for additional medical records if applicable.
- Facilitates the development of the treatment plan, timeline, necessary teachings and injection training, calendar, medication orders, and clinic appointments.
- Coordinates outside monitoring and facilitates Portland visits for domestic and international patients.
- Oversees the treatment coordination between departments for individual patient care plans working closely with financial, embryology, and genetics.
- Responsible for consultation, execution, and direction of patient care throughout treatment cycles under physician advisory.
- Consult with new and returning patients to explain the treatment process, including a potential timeline for treatment and all required testing.
- Provide individual consultations regarding specifics of each cycle, timeline, and key decisions to be made regarding optional testing, including recessive genetic carrier screening and preimplantation genetic testing of embryos.
- Communicates with patients in person, via phone or Skype, and through various portal communications to arrange pre-cycle testing and treatment plans, as well as to share lab results and medication instructions.
- Coordinates and facilitates pre-cycle testing and treatment cycle monitoring for domestic and international patients to be completed in-house or with outside monitoring facilities.
- Review medical records and test results, consulting with physicians as needed.
- Same day communication with patients informing and explaining lab and ultrasound results and medication instructions as advised by physician.
- Develops, plans, and communicates treatment calendars and timelines.
- Works with patient and insurance requirements in order to plan and order medications and fulfill treatment requirements.
- Provides support for patients prior to, during, and following the cycle.
- Plans and prepares future treatment cycles.
- Communicates and works closely with physicians and medical teams regarding patient problems or concerns to provide optimal patient care.
- Completes training and individual injection training as needed, educating patients on correct mixing and administration of injection.
- Confirms and collects all necessary consent forms for each cycle.
- Communicates treatment and cycle plans to other departments, including clinical medical teams, patient services, medical records, financial/billing, genetics, and embryology.
- Maintain patient confidentiality and a professional patient/provider relationship.
- Organize forms, methods, and protocols to ensure patient care is efficient, pertinent, and cost-effective.
- Responsible for complete chart documentation, including phone calls, medications, lab results, cycle plans, and patient instructions.
- Works rotating weekend and holiday shifts, meeting with patients in the clinic as necessary, and covering patient care and treatment coordination.
- Competency with EMR (nAble).
- Certified Medical Assistant (CMA) Certification required.
- BLS Certified required.
- 5+ years of demonstrated service excellence experience; prior progressively responsible experience coordinating patient care.
- 1+ years of IVF Coordinating experience is preferred.
- Women's Health Experience preferred.
- Experience in or knowledge of scheduling, clinical terminology, insurance, and clinic protocols.
- Commitment to patient-centered care and privacy.
- Strong patient services and communication skills.
- Basic Computer knowledge.
COMPENSATION & BENEFITS
$30.00 - $40.00 hourly
The compensation range for this position is between $30.00 and $40.00 per hour.Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
DIVERSITY & INCLUSIVITY
At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.
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