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Global Security Operations Center Operator

2 months ago

Columbus, United States Battelle Memorial Institute Full time

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.

Job Summary

Under direct supervision, operate the Global Security Operations Center. Serve as 24/7 single point of contact across all Battelle operations. Responsible for assisting company personnel in all concerns pertaining to personal safety and security around the globe. Monitor, analyze, and take action to mitigate safety and security related risks affecting global operations. Follow procedures to coordinate and dispatch internal and external resources in response to a variety of incidents from minor localized situations to complex critical events.

We currently have two positions available.

Shifts available:

Thursday: 1500-0100

Friday: 1500-0100

Saturday: OFF

Sunday: OFF

Monday: OFF

Tuesday: 1500-0100

Wednesday: 1500-0100

Thursday: 0700-1700

Friday: 0700-1700

Saturday: 0700-1700

Sunday: OFF

Monday: OFF

Tuesday: OFF

Wednesday: 0700-1700

Responsibilities

  • Utilize multiple technology platforms to support the protection of individuals and corporate infrastructure and to manage incidents/events as appropriate. GSOC software and systems include access control, intrusion alarms, life safety, video, radio dispatch, global risk management, travel tracking, mass communications, incident reporting, and Microsoft office suite.

  • Monitor and investigate life safety and security alarms activity across Battelle locations. Dispatch appropriate internal resources and public sector agencies to support the response. Communicate protective actions to evacuate or shelter as appropriate. Establish call bridges for risk event teams. Write and distribute incident reports.

  • Analyze and act appropriately to worldwide risk events affecting assets and operations. Utilize risk event tools to accurately assesses emerging and developing information. Convey relevant and vital information in a concise and accurate manner to inform key leaders and stakeholders of potential business disruption and employees of life safety concerns and protective actions.

  • Proactively utilize security systems to identify suspicious activity. Dispatch appropriate internal resources and public sector agencies to support the response. Write and distribute incident reports.

  • Control access to restricted and high security areas through door and gate controls.

  • Report security system issues and malfunctions to ensure timely response and corrective action.

  • Solves routine problems.

  • Follows standard operating procedures.

  • Utilizes guidance and coaching from peers and supervisors to refine skills.

Key Qualifications

  • Associate degree or 2+ years of equivalent work experience in Military, Law Enforcement, Government, Corporate Security.

  • Prior experience in a security operations center or similar environment highly preferred. This can include a commercial alarm-monitoring center, law enforcement operations center, security command center, engineering systems control or similar monitoring and customer service.

  • Ability to use logic and reasoning to reach quick conclusions and approaches to problems.

  • Ability to multitask and maintain composure, courtesy, tact, and effectiveness in a fast-paced work environment.

  • Comfortable with the latest technology, and eager to learn new tools and new innovations.

  • Must be willing to work in support of a 24/7/365 operation that includes the flexibility to work nights, weekends, and holidays.

  • Eligibility to obtain and keep a Secret level security clearance.

  • Must have successfully completed new hire security training.

Benefits: Live an Extraordinary Life

We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

  • Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.

  • Take time to recharge : You get paid time off to support work-life balance and keep motivated.

  • Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.

  • Better together : Coverage for partners, gender-affirming care and health support, and family formation support.

  • Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.

  • Advance your education : Tuition assistance is available to pursue higher education.

  • Flexible work arrangements : You have options for where you work and when you work.

A Work Environment Where You Succeed

For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity’s most pressing challenges and creating a safer, healthier and more secure world.

You will have the opportunity to thrive in a culture that inspires you to:

  • Apply your talent to challenging and meaningful projects

  • Receive select funding to pursue ideas in scientific and technological discovery

  • Collaborate with world-class experts in an inclusive environment

  • Nurture and develop the next generation of scientific leaders

  • Give back to and improve our communities

Vaccinations & Safety Protocols

Battelle may require employees, based on job duties, work location, and/or its clients’ requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).

Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.

The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.

For more information about our other openings, please visit www.battelle.org/careers