Sales Support Specialist

3 weeks ago

Pembroke Park, United States Power & TEL Full time
Key Responsibilities

  • Supports Account Managers in meeting the customer's needs.
  • Enters customer orders and quotes into the computer system.
  • Enters quoted material into a spreadsheet (formatted to suit the customer).
  • Researches, and follows up on open customer orders.
  • Processes QSA & Return Authorizations processes, sends out correspondence & literature, and works back-order reports.
  • Obtain POD's.
  • Process credit requests.
  • Create miscellaneous spreadsheets.
  • Aids in general clerical work such as correspondence, typing & filing.
  • Other tasks as assigned
Languages Required
  • REQUIRED: English (read, write, speak fluently)
  • REQUIRED: Spanish (read, write, speak fluently)
  • PREFERRED: Portuguese, ideal as well, but not required (read, write speak)
Skills Needed
  • Attentive to Detail,
  • Clear Phone Voice,
  • Communication Skills,
  • Customer/Employee Relations Skills,
  • Flexible to Change,
  • Strong Computer Skills,
  • Mathematical Skills,
  • Microsoft Excel & Word,
  • Motivation Skills,
  • Problem-solving Skills,
  • Strong Organization Skills,
  • Typing Skills.
Minimum Educational Requirements

High School Diploma (or GED). Bachelor's degree in business, supply chain, marketing, sales or other preferred, but not required.

Experience Required:
  • 1 year of customer service.
  • 1 year of order entry.
  • 1 year of customer problem resolution.


NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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