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Sales Support Specialist
2 months ago
The Sales Support Specialist reports directly to the Regional Manager and is primarily responsible for managing a portfolio of businesses to provide the necessary support to agents to increase transactions, optimizing the Ria image and presence in core markets and assisting them with our money remittance platform.
**Responsibilities**:
- Install and remove equipment at new and existing agent locations
- Train and support new and existing agents and assist them with troubleshooting
- Recruit, sign up and onboard new and existing agents
- Promote all products the company offers and negotiate deals to increment wires production in assigned territory
- Install advertising and branding materials (posters, signs, etc.) tailored to the agent’s core markets
- Capture competitive information and ensure that agent maintain competitive exchange rates and customer fees
- Schedule and coordinate visits to new and existing agents to conduct a business review
- Provide prompt solutions by maintaining strong partnership with back office team, sales team and corporate headquarters
- Conduct promotions, distribute marketing materials and giveaways at events and agent locations
- Coordinate and support sales team for activations and re-activations
- Complete all reports, records or forms accurately and in a timely manner
- Other duties and/or projects as assigned
- High School diploma or General Education Degree (GED)
- 1-2 year of experience in sales support or field support preferred
- Excellent written and verbal communication skills in English and Spanish
- Ability to travel within assigned territory daily, have a valid driver license, reliable transportation, maintain an acceptable driving record and auto insurance coverage at least to the minimum amount specified by the company and state law
- Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
- Ability to effectively communicate with management, co-workers and other departments
- The key characteristics this individual must possess are strong interpersonal skills, willingness to work independently, detail oriented and always be team focused
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