Tier 2 Technical Support
1 week ago
This is a unique role where you will have the opportunity to be a key point of contact for end customer technical issues. A successful candidate in this role will have exceptional aptitude with troubleshooting Windows, network, and server issues both remotely and on-site at client location.
As a key point of contact for the end customer, this candidate must have exceptional customer service and communication skills. This is a vital role in maintaining a high level of customer satisfaction and uptime.
Requirements
Windows AD, DNS and DHCP experience
Understanding of LAN/WAN and experience troubleshooting network issues
Experience installing, configuring and supporting Windows and compatible applications
Ability to work flexibly and occasionally support nights and weekends
Extensive Windows Desktop troubleshooting and support
Experience with Anti-Virus software and virus/malware removal
Experience with Microsoft 365
Experience with Windows Server installation and configuration
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