Tier 2 & 3 Technical Support

1 week ago

Columbus, United States Vaco Full time
Based in Columbus, OH, we are the premier provider of IT services for small and mid-sized businesses throughout central Ohio. Successful candidates will be comfortable working on wide range of projects in a variety of environments, both in office and at client sites. The ability to troubleshoot technical challenges with forward-thinking solutions is key. 

Soft Skills:
 
  • Work independently to analyze user needs and develop solutions that meets and exceeds the user requirements.
  • Ability to maintain a highly detailed and organized documentation.
  • Ability to analyze needed information and then gather the technical details to present to clients and / or senior management
  • Responsible to troubleshoot any incident from the mundane to complex issues
  • Demonstrated experience in working with other technical teams on solving large infrastructure architecture, scaling, performance and capacity planning issues
  • Timely response to escalations in accordance with service level agreements (SLAs)
  • Assists with the design of customer specific infrastructure related projects
  • Service oriented attitude - will do what it takes to get the job done correctly
Network Skills:
 
  • An understanding of TCP/IP and network protocols, load balancing, and network architecture concepts
  • Working with, maintaining and upgrading existing firewalls, VPN’s, and other WAN connections
  • Network device configuration experience (i.e. switches, routers, WAP’s, printers)
  • Working with, maintaining and upgrading existing network hardware and software
  • Assist with larger network installations

Server Skills:
  • Responsible for the execution and delivery of customer specific infrastructure projects
  • Monitor and Maintain servers in house and at client locations in a Microsoft environment
  • Administer Active Directory, including user accounts, group policies, permissions
  • Administer Microsoft Office365
  • Maintain various line of business applications
  • Working with, maintaining and upgrading existing server hardware and software
User Support:
  • Provide phone, remote and on-site support for all desktop and mobile computing devices
  • Install, configure, and support peripheral devices such as printers and scanners
  • Responsible for installing, troubleshooting, configuring, and maintaining desktop and laptop devices utilizing Windows operating systems
Requirements:
  • Excellent customer service skills, including patience and understanding others
  • Must be detailed oriented, organized and able to multi-task
  • Ability to prioritize and execute in a high-pressure environment
  • Maintain detailed records or client hardware, software, and configuration.
  • Windows Server experience, 2008 through 2019
  • Varied enterprise application virtualization technologies, MS Office 365, AWS, Azure etc.
Working with existing IT personnel on the following areas:
  • Working with, maintaining, and upgrading PC, Mac, and network hardware and software applications, other desktop technical equipment and accessories, and general office equipment (e.g., printers, phones, fax machines)
  • Performing break/fix repairs and warranty work
  • Providing general Desktop Support to end users in such areas as hardware, application, printer, telecom, etc.
  • Assist in routine maintenance, assembling, installing, testing and supporting PC / Server hardware, software, printers, mobile devices, and related peripherals
  • Work with vendor support contacts to resolve technical problems
  • Candidate must have a car and valid driver’s license.
  • Ability to lift and/or move 50 pounds with or without accommodation.
  • Ability to be on call 24 hours a day on a rotating schedule.
  • Available for after hours or weekend project work
Beneficial – Not required:
  • Microsoft Certification
  • A+ Certification
  • Experience with Windows Server / Active Directory Migrations
  • Windows7, 10, 11, macOS, android etc.
  • Knowledge of general scripting (VBScript, DOS. PowerShell)

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual’s skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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