![Insurance Services Office](https://media.trabajo.org/img/noimg.jpg)
Technical Support Specialist
1 month ago
Company Description We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable. Job Description Technical Support Specialists serve as the primary technical point of contact for our largest clients. You will be helping business leaders work through organizational technical issues with our software and services. You will be expected to have an expert level of technical knowledge of all products used by your assigned clients, and their workflows and use cases. You are responsible for the success and satisfaction of your accounts as related to technical support. To resolve issues, you will work with members of multiple departments such as Professional Services, Sales, Support, and Product. The role requires a high level of professionalism, attention to detail, and time management. You are responsible for the quality and accuracy of Problem Management tickets escalated through Support and will make critical decisions on the correct severity that will dictate the company response. You will have wide authority to decide the best course of action for a given customer's situation and have the discretion to direct others to go beyond established procedures to address novel issues. About the Day to Day Responsibilities of the Role * Analyze and resolve client queries in an accurate and timely manner. Escalate issues as appropriate. * Regularly communicate with assigned clients. Establish and document clients' processes, procedures, customizations, configurations, environments, and workflows. * Proactively manage, measure and track client incidents and solution implementation. Verify accuracy and effectiveness of solutions. * Document, track, and support compliance with Service Level Agreements via Jira and other tools. Report on key metrics related to client health and status. * Submit accurate and actionable write-ups on potential defect/design issues to XCP and coordinate with other teams as necessary. * Collaborate with multiple departments in managing account activities and processes. * Develop effective business presentations according to the client's needs and maintain client reports, ensuring deliverables are in line with company standards. #LI-SM1 #LI-Remote Qualifications About You and How You Can Excel in this Role * High school diploma * 4 years of experience in a call center environment offering technical phone and chat support preferred, preferably in a high-tech setting * 3 years of Xactware Technical Support experience preferred * 1 year of Level III experience preferred * 3 years of experience with Xactimate and XactAnalysis * Experience with other Verisk Property Estimating Solutions products and platforms preferred (ClaimXperience, OneXperience, Restoration Manager, XactRemodel, XactContents, eService, etc) * Experience with EDI and SFTP systems * Level 3 certified in Xactimate * Exceeded or met customer satisfaction score and service quality standards while working in a service role * Excellent organization, planning, and prioritization skills * Ability to work in a fast-paced environment * Proficient with Jira and making custom JQL queries * Proficient with Microsoft Teams, Word, Outlook, Oracle Service Cloud, Confluence * Ability to troubleshoot advanced networking and connectivity issues within our products (Fiddler, packet capture, networking commands, etc) * Excellent... For full info follow application link. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's s tatus, age or disability.
-
Technical Support Specialist
2 months ago
Lehi, Utah, United States Clozd Full timeClozd is a leading provider of technology and services for win-loss analysis. We help our clients uncover the truth about why they win and lose - so they can hone product strategy, refine messaging, enable sales, foster strategic alignment, and win more. We need team members who can tackle ambiguity, solve complex problems, and delight customers. We hire...
-
Technical Support Specialist
2 months ago
Lehi, United States JobNimbus Full timeWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a sick new company doing some...
-
Technical Support Specialist
4 weeks ago
Lehi, United States Jolt Software Full timeJolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth!About...
-
Technical Support Specialist
3 months ago
Lehi, United States Jolt Software Full timeJolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. Come work with a supportive culture that values innovation, accountability, and employee growth! ** **...
-
Technical Support Specialist
7 days ago
Lehi, United States Jolt Full timeJolt is a dynamic company providing comprehensive operations management software, digital food safety solutions, and employee accountability tools to a variety of industries including restaurants, retail, car washes, hotels, and entertainment businesses. We offer collaborative team environments with opportunities for growth into senior marketing or event...
-
Technical Support Specialist
1 month ago
Lehi, United States JobNimbus Full timeJob DescriptionJob DescriptionWe are obsessed with the hero's journey at JobNimbus. Every person has a hero's journey. Hermione Granger, James T. Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU! This is our “call to adventure” to come check out JobNimbus. What do you have to lose? You might make a few new friends, learn about a...
-
Technical Support Specialist, FlashArray
1 week ago
Lehi, Utah, United States Pure Storage Full timeAbout Pure Storage Technical ServicesAt Pure Storage, we pride ourselves on delivering exceptional support through our dedicated Technical Services team. Our support centers operate around the clock across North America, Asia, and Europe, ensuring that our clients receive the assistance they need, whenever they need it.Your RoleAs a vital member of our...
-
Technical Support Specialist, FlashArray
1 week ago
Lehi, Utah, United States Pure Storage Full timeAbout Pure Storage Technical ServicesAt Pure Storage, we pride ourselves on delivering exceptional support through our dedicated Technical Services team. Our support centers operate around the clock across North America, Asia, and Europe, ensuring that our clients receive the assistance they need at any time.Your RoleAs a key member of our elite support...
-
IT Support Specialist
3 weeks ago
Lehi, United States TokenEx Full timeAbout IXOPAY, a TokenEx CompanyOur mission at IXOPAY, a TokenEx Company is to secure and optimize payments for global commerce. We're building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments...
-
IT Support Specialist
4 weeks ago
Lehi, United States TokenEx Full timeAbout IXOPAY, a TokenEx CompanyOur mission at IXOPAY, a TokenEx Company is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments...
-
IT Support Specialist
3 weeks ago
Lehi, United States TokenEx Full timeAbout IXOPAY, a TokenEx CompanyOur mission at IXOPAY, a TokenEx Company is to secure and optimize payments for global commerce. We’re building an integrated platform that optimizes payment transactions and protects payments data. For merchants who understand that payments are now a strategic function, IXOPAY, a TokenEx Company is a complete payments...
-
IT Support Specialist
1 month ago
Lehi, United States Serenity Healthcare Full timeJob DescriptionJob DescriptionIT Support SpecialistLehi, UT - OnsiteSerenity Healthcare is hiring an IT Support Specialist for our corporate office located in Lehi, UT. This employee will be instrumental in procuring, configuring, and managing the hardware and software to propel the company to new levels. The ideal candidate has excellent interpersonal...
-
Technical Support Analyst
1 week ago
Lehi, Utah, United States Delinea Full timeAbout Delinea: Delinea stands at the forefront of privileged access management (PAM) solutions tailored for the contemporary hybrid enterprise. Our mission is to simplify privileged access, thereby minimizing risk, ensuring compliance, and enhancing security measures. With a diverse clientele that includes many Fortune 100 companies, we serve a wide array of...
-
Technical Support Engineer
1 week ago
Lehi, Utah, United States Delinea Full timeAbout Delinea: Delinea stands at the forefront of privileged access management (PAM) solutions tailored for the contemporary hybrid enterprise. Our mission is to simplify privileged access, mitigating risks, ensuring compliance, and enhancing security. We proudly serve a diverse clientele, including numerous Fortune 100 companies, major financial...
-
Technical Support Analyst
3 days ago
Lehi, Utah, United States TokenEx Full timeAbout TokenExAt TokenEx, our goal is to enhance and secure payment processes for businesses worldwide. We are developing a comprehensive platform that streamlines payment transactions while safeguarding sensitive payment information. For businesses that recognize the strategic importance of payment solutions, TokenEx offers a robust optimization platform...
-
Technical Support Intern
3 days ago
Lehi, Utah, United States Reef Capital Partners Full timePosition: IT Help Desk InternSalary: $20-22/hr; Part-timeCompany: Reef Capital PartnersAbout the Company:Reef Capital Partners (RCP) is a prominent commercial real estate investment firm with a focus on private credit and private equity investments. Established in 2005, Reef has successfully executed over 500 transactions, amassing nearly $2 billion in total...
-
Technical Support Intern
1 week ago
Lehi, Utah, United States Reef Capital Partners Full timePosition: IT Help Desk InternSalary: $20-22/hr; Part-timeCompany: Reef Capital PartnersAbout the Company:Reef Capital Partners (RCP) is a prominent commercial real estate investment firm that specializes in private credit and private equity investments. Established in 2005, Reef has successfully executed over 500 transactions with a cumulative value nearing...
-
Technical Support Intern
1 week ago
Lehi, Utah, United States Reef Capital Partners Full timePosition: IT Help Desk InternSalary: $20-22/hr; Part-timeCompany: Reef Capital PartnersAbout the Company:Reef Capital Partners (RCP) is a prominent commercial real estate investment firm, focusing on both private credit and private equity investments. Established in 2005, Reef has successfully completed over 500 transactions, amassing an aggregate value...
-
Technical Support Analyst
3 days ago
Lehi, Utah, United States TokenEx Full timeAbout TokenExAt TokenEx, our goal is to enhance and secure payment processes for businesses worldwide. We are developing a comprehensive platform that streamlines payment transactions while safeguarding sensitive payment information. For businesses that recognize the strategic importance of payment solutions, TokenEx offers a robust platform designed for...
-
Client Technical Support Advisor
1 week ago
Lehi, Utah, United States Insurance Services Office Full timeCompany OverviewWe empower the world to envision new opportunities and drive transformation for a brighter future. Our analytical solutions integrate content, data, and insights to strengthen businesses, individuals, and communities, fostering resilience and sustainability. Position OverviewAs a Client Technical Support Advisor, you will act as the primary...