Customer Account Analyst

2 weeks ago

Bothell, United States PANASONIC CORP OF NORTH AMERICA Full time

Our new global headquarters is conveniently located in Irvine, CA near John Wayne Airport in the Park Place development. For our onsite and hybrid employees you will be able to enjoy amenities such as access to many restaurants and shops, running trails, a fitness deck, outdoor seating, dry cleaning, car wash, free garage parking, car charging stations, shuttle service for train commuters, outdoor games like bocce, horseshoes, gaming tables, pickle ball, and basketball. For more information on Park Place visit parkplaceirvine.com. Who We Are: Ever wonder who brings the entertainment to your flights? Panasonic Avionics Corporation is #1 in the industry for delivering inflight products such as movies, games, WiFi, and now Bluetooth headphone connectivity How exciting would it be to be a part of the innovation that goes into creating technology that delights millions of people in an industry that's here to stay With our company's history spanning over 40 years, you will have stability, career growth opportunities, and will work with the brightest minds in the industry. And we are committed to a diverse and inclusive culture that will help our organization thrive We seek diversity in many areas such as background, culture, gender, ways of thinking, skills and more. If you want to learn more about us visit us at . And for a full listing of open job opportunities go to . The Position: Primary customer account focal point responsible to ensure receipt, review, validation and processing of purchase orders and invoicing of high value and major capital expenditures for global airline customers. Manages order fulfillment activities to achieve on-time delivery which supports Panasonic Avionics A variety of tasks are included thus requiring an individual to process data thoroughly and become familiar with the company's business processes which support OTD, Program Parts List requirements, Software Orders, Fit Check, and Test parts, Spares, AOG (aircraft on the ground), and invoicing activities. Communicates directly with customers and internal organizations, in person, by telephone, and email, to ensure all requirements of programs or individual parts orders are successfully delivered according to customer commitments and expectations. This job entails reporting, high aptitude for data integrity, compliance to business processes, utilization of business tools i.e., Oracle, MS Office, and the ability to manage a high volume of inquiries on an on-going basis. ORDER FULFILLMENT Receive, review and process customer purchase orders via manual entry into PAC ERP system, EDI transmissions, and/or customer-owned systems/ supplier portals. Enter PGA requirements to secure parts demand before customer purchase orders have been received to protect lead times. Manages spares and service parts ordering including coordination of certification requirements with customers as required, outside of program related activity. Coordinate with Program Management to monitor and provide status on customer's equipment orders and deliveries and overall program status, with third party suppliers, aircraft OEMs and customers to meet overall program requirements. Identify all potential delivery delays and notification of Program Managers/Regional Directors on critical delays. Facilitate flow of orders and product expedites through PAC's Supply Chain, to meet customer and field requirements. Expedite requests are based on contractual and service level agreements; specifically, to support OEM/Seat Supplier business partners. Communicate and distribute reports and trend analysis for order and delivery status to internal/external customers as required. Maintain all relative order transaction data in PAC's system of record per SOX and internal compliance requirements. Monitor engineering drawing change requirements and respond to those changes that have impact to parts entered on sales orders a

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