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Intake Clinician

1 month ago

Houston, United States Interim HealthCare Full time

Interim HealthCare, one of the nation's leading providers of home care is seeking a licensed LVN Intake Coordinator to join our all star intake team at our Pearland office. This role provides centralized intake functions in order to gather pertinent patient/client, clinical and financial information to optimize quality care.

Essential Functions
  • Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals, and field staff.
  • Receives and coordinates all incoming calls, providing patients/clients and referral sources with basic information to assist in accessing appropriate services.
  • Completes intake screening including obtaining, documenting, and analyzing all required information to make a preliminary admission decision.
  • Actively promotes care/services to prospective patients/clients.
  • Where permitted by law, receives verbal orders from physicians to initiate care/services.
  • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and the ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

  • Three (3) years relevant experience in medical services or clinical environment with knowledge of medical terminology including previous intake experience of at least one year.
  • Licensed Vocational Nurse (LVN) active license in the State of Texas

Knowledge, Skills & Abilities Required:

  • Ability to develop strong working relationships, possess team organization and community resources coordination skills.
  • Sound clinical knowledge base.
  • Strong understanding of Kinnser EMR software.
  • Strong customer service skills including proactive identification and resolution of customer issues using sound judgment and decision-making skills within parameters established by the Manager.
  • Strong prioritization and time management skills. Must be detail-oriented.
  • Ability to work with minimal supervision and utilize clear, concise, and positive communication skills.
  • Ability to manage and initiate change to better achieve strategic objectives.
  • Demonstrated ability to work under pressure with multiple tasks, changing priorities, and short deadlines.
  • Applicable federal and state health requirements to provide client services as appropriate.