Implementation Project Manager

3 weeks ago

Leawood, United States Ascend Learning Full time
We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

As an organization fueled by a commitment to elevate the education and training of healthcare professionals, MedHub and BoardVitals offerings drive prominence as leading medical education solutions. MedHub’s proven software and expertise enable more than 600 Graduate and Undergraduate Medical Education institutions, Nursing and Health Sciences training programs to exponentially reduce administrative burden, improve data clarity, and maximize institutional oversight. When combined with BoardVitals’ exam prep materials and analytics, used by more than 1.5 million students, residents, and practitioners for their board and recertification exams or continuing medical education requirements, the two provide institutional leaders with data-driven insights to inform and advance curriculum effectiveness and, ultimately, physician preparedness. Medhub & BoardVitals are brands in Ascend Learning’s healthcare segment.

WHAT YOU'LL DO

The Implementation Project Manager will have responsibility for implementing new clients on our eValue and MedHub platforms with a focus on efficiency, best practices, and process compliance. The right team member will embrace our corporate values of passionate, selfless, courageous, inclusive, embrace change, and accountable. This role requires strong execution and analytical abilities along with working independently with minimal guidance. Candidates in this customer-facing position should possess excellent communication and interpersonal skills. Being responsible for their own workflow assignments, the Implementation Project Manager must be able to take the initiative to resolve problems and meet deadlines.

WHERE YOU’LL WORK

This position will work remote in the United States and will require up to 10% travel.

HOW YOU’LL SPEND YOUR TIME

  • Utilizes a combination of product knowledge and project management skills to ensure a quality implementation experience for the client
  • Proactively contacts clients during the implementation process to assess their satisfaction and fully utilize standardized tools and technology to support solution delivery
  • Consistently executes implementation process and methodology while participating in project planning and/or facilitating efforts
  • Oversees accurate, timely, and successful achievement of milestones through the entire implementation cycle. Effectively manages assigned business through internal systems. Documents client interactions
  • Build and enhance positive working relationships with clients and other stakeholders
  • Coordinate internal resources to ensure delivery on commitments
  • Report progress, project accomplishments and deliverables to Implementation Team Manager in addition to other internal stakeholders and clients
  • Assess operational opportunities to increase service quality and/or efficiency. Conduct off-site visits, up to 10% travel may be required.
WHAT YOU'LL NEED
  • Bachelor’s degree, or equivalent experience in business or related field required
  • 3 + years of experience in customer service
  • Experience with a CRM application (Microsoft CRM, Salesforce, etc.)
  • Experience working across a complex organizational matrix
  • Familiarity with or previous experience with SaaS (MedHub, eValue, etc.) is preferred
  • Credentialed as a Project Management Professional® (PMP) is preferred
  • Experience with project management software (Smartsheet or similar) is preferred
  • Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
  • Strong attention to detail and track record of delivering high quality work
  • Excellent leadership, problem solving, and analytical skills
  • Ability to adapt quickly to change and deliver results in ambiguous environments
  • Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously
  • Possess excellent communication and interpersonal skills. Exemplary verbal, phone, and written communication skills
  • Ability to travel up to 10% to client sites or conferences
BENEFITS
  • Flexible and generous paid time off
  • Competitive medical, dental, vision and life insurance
  • 401(k) employer matching program
  • Parental leave
  • Wellness resources
  • Charitable matching program
  • Hybrid work
  • On-site workout facilities (Leawood, Gilbert, Burlington)
  • Community outreach groups
  • Tuition reimbursement


Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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