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Temp, PT IT Help Desk Technician
4 months ago
Location : Spartanburg County, SC
Job Type: FTE - Part-Time
Job Number: 164902
Agency: Spartanburg Community College
Opening Date: 05/13/2024
Closing Date: Continuous
Class Code:: UZ01
Position Number:: 164902
Normal Work Schedule:: Other
Normal Work Schedule (Other):: Monday 8AM-1PMTuesday 8AM-1PMWednesday 8AM-1PMThursday 8AM-1PMFriday 8AM-1PM
Pay Band: Unclassified
Hiring Range - Min.: $15.00
Hiring Range - Max.: $18.00
Opening Date: 05/13/2024
EEO Statement: Equal Opportunity Employer
Agency Specific Application Procedures:: The application must be completed to include unofficial transcript(s), all current and previous work history, salaries, and education. A resume may be attached, but not substituted for completing work history and education sections of the application.
Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.
Job Responsibilities
Serve as the first point of contact for on-site customers seeking technical assistance in person, over the phone or email. Record events and problems and their resolution in logs. Follow-up and update customer status and information. Provide accurate information on IT products or services. Determine the best solution based on the issue and details provided by customers. Maintains and tracks equipment, checks-out/in equipment, inventories software media and licensing.
Minimum and Additional Requirements
High School Diploma required. Experience in customer service role. Ability to diagnose and resolve basic technical issues. Proficiency in English. Excellent spoken and written communication skills. Customer-oriented and cool-tempered
Preferred Qualifications
It Help Desk Support experience. Experience with troubleshooting desktops, portable devices, web-based applications, and locally installed applications. Experience in support of end user experiences in an enterprise environment.
Additional Comments
Spartanburg Community College is an affirmative action and equal opportunity employer for all qualified persons regardless of race, color, sex, - including the basis of pregnancy, childbirth, or related medical conditions, national origin, age, religion, or disability.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.
Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.
Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.
Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.
Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
