Resident Services Coordinator

1 month ago

Fort Drum, United States WinnCompanies Full time

WinnCompanies is looking for a Resident Services Coordinator to join our Military Housing team in Fort Drum, NY. In this role, you will assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcement. You will also maintain curb appeal and coordinate community activities focused on education, socialization and prevention.

Such programs build a healthy housing community and strengthen connections between residents, management and the local community. The RSC is a member of the property management team, working to establish and maintain a quality standard of living for all residents in the housing community.

The typical schedule for this role is Monday-Friday from 8a-5p. Flexible work schedules can be offered based on business demands which can be discussed during the interview process. This role offers a pay range of $16.34-$17.15 hourly depending on experience.

Please visit our housing site webpage here: Fort Drum Mountain Community Housing | Fort Drum NY (fortdrummch.com)

Responsibilities

    • Conducts neighborhood tours and home showings for qualified potential residents.
    • Maintains a fundamental working knowledge of all lease documentation and resident guide policies and procedures.
    • Administers move-in paperwork and home inspections with residents.
    • Conducts move out assessments with departing residents and assess any charge for damages.
    • Answers resident questions and assists in resolving resident complaints. Provides high standard of customer service to residents through a prompt and courteous response to all inquiries.
    • Develops and maintains strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program.
    • Assists with monitoring curb appeal throughout the community and office.
    • Enforces resident guide and community standards by regularly inspecting the community including, homes, community facilities and common areas.
    • Assists with maintenance of the appearance of the office, amenities, models and common areas of the property.
    • Assists in the inspections of vacant homes and takes appropriate action to prepare the "for rent-ready" status.
    • Actively participates in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
    • Provides administrative support at the community center.
    • May be responsible for conducting move out information sessions.
    • Demonstrates respect and regard for the dignity of all residents, families, visitors, vendors and fellow employees to ensure a professional, responsible, and courteous environment.
    • Commits to recognize and respect cultural diversity for all customers (internal and external).
    • Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.
    • Performs other duties as assigned.
Requirements
    • High School Diploma or GED equivalent. College education preferred.
    • 1-2 years' experience in sales, leasing and hospitality or customer service.
    • Excellent telephone and oral communication skills.
    • Ability to manage multiple assignments and tasks.
    • A current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy.
    • Experience with computer systems, particularly Microsoft Office.
    • May require nights and weekends for special events.
    • Excellent customer service skills.
    • Ability to work with a diverse group of people and personalities.
    • Superb attention to detail.
Preferred Qualifications
    • Property management experience.
    • Experience with Yardi or RealPage property management software.
    • Associate's degree in business-related field.
    • NALP designation preferred but not required.


$16.34 - $17.15 an hour

Our Benefits:

Permanent full-time US employees are eligible to participate in the following benefits:

- Generous time off policies (including 11 paid holidays (12 for MA employees); Generous Accrued Time Off increasing with years of service; Generous paid sick time; Annual day of service; Floating Holiday)

- 401(k) plan options with a company match

- Various Comprehensive Medical, Dental, & Vision plan options

- Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution

- Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance

- Health Expense Reimbursement program (including gym memberships, equipment, and subscriptions)

- Tuition Reimbursement program and continuous training and development opportunities

- Wellbeing program (group challenges, seminars, opportunities to earn points to reduce medical premiums), Employee Assistance Program, & Commuter and Parking Reimbursement options

- Employee Corporate Discount Programs (Verizon Wireless, Home Depot Pro, Staples, and more)

- Flexible and/or Hybrid schedules are available for certain roles

- Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

- To learn more, visit winnbenefits.com

Why WinnCompanies?

A job you can be proud of: WinnCompanies is a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

A job that challenges you: Our employees are responsible for our growth and success, and we challenge our team members to always be their best in our fast-paced, dynamic and rewarding workplace.

A job you can learn from: We offer multi-faceted leadership and learning opportunities to support our team members' career growth and professional development.

A team that cares: We value teamwork, innovation, diversity and mutual respect. Through our recognition and rewards programs, we're committed to celebrating and uplifting our team members.

About Us:

WinnCompanies is a mission-driven, national business focused on building and operating top quality affordable housing communities for individuals and families of all incomes, including members of the U.S. Armed Forces and their families. Our people are the source of our success - 4,000 team members working together to create the best possible living communities in 24 states, Washington, D.C., and Puerto Rico.

Whether your skills are in operations, maintenance, leasing, compliance, marketing, IT, HR, accounting or finance, there's a role for you at WinnCompanies. Your passion for excellence can help us make a positive impact in the lives of real people every day.

If you are a California Resident, please see our Notice of Collection here.

Current Winn employees should apply through this internal link.

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