Quality Assurance Associate
1 month ago
We at Crate and Barrel want to ensure we help our customers love how they live in the moments that matter. At our Distribution Centers, we begin to instill that feeling with every package we carefully pick, pack, and ship to our customers' homes and into our award-winning stores. Our assortment includes more than 13,000 SKU's between each of our brands. We are curious and ask ourselves is there a better way to do this? As part of the team here, you'll ensure every product we sell online or in-stores is delivered on time and with quality, ensuring our customers are amazed and delighted with their selection. What you'll do: Conduct inbound quality product audits using random sampling methods and acceptable quality levels; assess shipments for labeling, packaging, general appearance and construction quality. Create and distribute inbound quality assurance reports and photo documentation to the merchandising teams and vendors. Coordinate corrective action plans associated with failed inbound inspections with the Merchandising teams and warehouse staff; this may include RTV or correcting the product to first quality either internally or through an outside third-party. Assist the delivery, shop and warehouse staff by communicating product characteristics and issues as well as inbound inspection results for new or existing product. Process all RTV products and debit memos. Maintain RTV tracking reports. Assist with monitoring returns for quality issues and determine the best disposition decision (return to stock, RTV, closeout, schtickle or donation). Complete weekly inbound activity report and record inbound inspections, RTV, special projects and other activities. Assist in coordinating special projects and other activities at request of warehouse management. What you'll bring: Excellent written and verbal communication skills Knowledge of furniture construction, finishes, quality and characteristics Knowledge of Crate and Barrel product and customer service Ability to operate a forklift and stock picker Ability to move merchandise up to and over 50 pounds Flexible hours/weekends and extended shifts when necessary AS/400, Excel, Word and Outlook required Knowledge of digital camera Euromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as “the Company”. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request. The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law. The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US. State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.
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