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Quality Manager

3 months ago

Romeoville, United States Hub Group Full time
Job Description

Experienced 3PL operations leader to advance the operational performance of our network of Distribution Centers in North America. This individual will focus on new process roll out and operational continuous improvement projects that will drive advancements in quality, safety, employee engagement and financial performance. Additionally, this position will support strategic projects and corporate direction as defined by the Director and Senior Leadership.
Essential Job Functions
  • Support the implementation of a Quality Management System.
  • Support the implementation of a visual performance management structure within the Division.
  • Facilitate Process Improvement Dialogues in order to identify Root Causes and Corrective Actions.
  • Train and support management and employees on continuous improvement methodologies including (but not limited to) Standard Work, 5S, Process Mapping, and Root Cause Analysis.
  • Develop Standard Work and/or SOP's with the direct involvement of local management and operations staff.
  • Ensure that operational SOP's / Standard Work are developed, trained, and in place for each client-required process.
  • Train and support management and employees on internal QMS process auditing and follow-up activities.
  • Lead multiple company and/or customer specific projects to improve operational performance in quality, safety, employee engagement and financial performance.
  • Manage the Project Plans / Implementation Plans to include definition of project scope, tasks, task owners, and task timelines.
  • Calculate improvement project ROI and monitor project spending against budgeted targets.
  • Uses independent judgment to create and implement policy and procedure.
  • Any other duties and responsibilities as assigned.
Minimum Qualifications
  • Bachelor's degree or equivalent mix of direct job-related experience and/or education.
  • Lean / Six Sigma Green Belt (or willingness to complete Green Belt training within 12 months of start date).
  • Previous Operational Lean / Six Sigma experience or certification is a plus but not required.
  • Minimum 3 years logistics operations management or industrial engineering experience preferred.
  • Intermediate to Expert level skills and experience using various Windows applications, with special emphasis on Microsoft Project, Microsoft Excel, Microsoft PowerPoint, and Microsoft Access.
  • May be required to balance and manage 1-5 projects at the same time.
  • Must have initiative and discipline necessary to work in unstructured, rapidly changing environment.
  • Must have a high level of attention to detail.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Ability to communicate effectively as facilitator at meetings where multi-functional discussions take place.
  • Ability to communicate effectively with internal and external customers, as well as vendors.
  • Ability to effectively organize and present information to management.
  • Experience working directly with customers.
  • Ability to use applied mathematical and statistical skills for measuring, quantifying and graphing data associated with complex Six Sigma tools.
  • Demonstrated data analysis skills.
  • Lean / Six Sigma Green Belt Certification (within 12 months of start date).
  • Project Management Certificate would be a plus.