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Support Technician I

3 months ago

Santa Clara, United States Anatomage Full time

Who is Anatomage?

Founded in 2004, Anatomage is a world-leading health care technology company. Anatomage offers 3D medical imaging software and hardware for diagnosis, treatment planning, customized surgical devices, and anatomy education in both the dental and medical industries.

About the Role

As Anatomage has successfully adapted to the pandemic, we have increasingly ramped up our services virtually to all of our clients by providing more resources. As an Application Specialist - Technical Support, you will primarily be working on troubleshooting for our Anatomage Table end-users. We are growing at a rapid pace and are seeking Application Specialists to help provide customer service technical support, and improve existing programs. This person will be an integral part of the team, working alongside a group of subject matter experts who have an impact on our educational resources that we provide.

The ideal candidate has experience in technical support or a degree in Computer Science, Data Science, Information System, or related fields. This person must have strong verbal and written communication, critical thinking and analyzing skills, and enjoy working in a fast-paced department. This is the perfect opportunity for someone looking to delve into next-generation 3D anatomy visualization.

**This is an on-site position and will require reporting to our headquarters location in Santa Clara, CA. This role is set at $25/hr.**

Requirements

What You’ll Do

  • Primary focus is handling customer technical support cases through phone and email submission and ensure they are resolved promptly and thoroughly
  • Diagnosing and resolving software and hardware support issues
  • Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
  • Provide systems support for end client systems, including troubleshooting, diagnosing, resolving, and documenting
  • Maintain client confidence by keeping their information confidential
  • Record, track, document and close support and inquiry cases from Salesforce
  • Traveling onsite to customer locations to troubleshoot or fix equipment
  • Coordinating and managing technician visits as needed
  • Packaging and coordinating replacement parts shipments and installations
  • Other projects as necessary

Skills and Abilities Required

  • A clear, professional, and informative communication style with experience translating technical concepts into user-friendly documentation
  • Strong software and technology knowledge
  • Familiarity building and maintaining computer systems and peripherals
  • Excellent problem-solving and troubleshooting skills
  • Self-motivated, reliable, and responsible
  • Ability to work efficiently and effectively with minimal supervision
  • This role may require travel both in and out of state.

Qualities We Look For

  • Basic knowledge of networking principles and operating systems, especially Windows
  • Experience in remote desktop applications and CRM platforms
  • As we look to expand to other platforms, familiarity with other operating systems like Android and iOS is preferred, but not required
  • Technical Certifications in OS and networking like Microsoft, VMWare, Cloud Technologies, Linux are a plus, but not required
  • Experience in the medical industry preferred, but not required

Minimum Education and Experience Preferred

  • Experience in customer service
  • Bachelor's Degree in Computer Science, Data Science, Information System, or related fields preferred
  • 1-2 years of technical support experience preferred

Benefits

What We Offer

  • Health, Dental, and Vision care for you and your family
  • 401K savings plan with employer matching
  • Generous PTO leave and paid holidays
  • Casual work culture
  • Team bonding activities, catered lunches, free snacks and more

Anatomage is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time. Local candidates preferred.

About Anatomage

Anatomage has been financially robust and growing for 15 consecutive years. Doctors world-wide have enthusiastically responded to the company’s products, making us a market leader and setting the industry standard. Currently, thousands of clinics and hospitals use Anatomage's software for patient diagnosis and treatment planning. Leading radiology equipment companies use Anatomage’s software as a key component in their systems.

Anatomage offers the world’s first and only life-sized virtual dissection table. Students can learn anatomy and physiology using highly interactive and accurate real human-based digital data. Institutions can offer high quality education without worrying about chemicals, facility costs, and regulatory issues. Hundreds of schools have adopted the Anatomage Table as the main teaching tool for students.

At Anatomage, there is an opportunity to work alongside the best in the field. With a diverse group of people from various technical, clinical, and artistic backgrounds, Anatomage provides a culture where distinguished individuals can work and collaborate in an organic manner. Our team members all bring unique strengths and talents to their group and embrace each other's diverse perspectives. Anatomage offers a distinct work experience with an exceptional opportunity to develop careers. Our philosophy is to foster a dynamic work environment, and we are proud to let our employees' knowledge and responsibilities grow with the company.

Fraud Recruitment Disclaimer

It has come to our notice that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondences, claiming they are representatives, subsidiaries or under contract with Anatomage, Inc., and, thus, pretending to represent Anatomage. The main purpose of these correspondences and announcements is to obtain privileged information from individuals, or to induce people to pay a fee for services related to recruitment or training or a new role.

Anatomage Does Not:

  • Send job offers from free email services like Gmail, Yahoo mail, Hotmail, etc.;
  • Request payment of any kind from prospective candidates for employment or any sort of fees;
  • Authorize anyone to either collect money or arrive at any monetary arrangement in return for a job at Anatomage; and
  • Request or require personal documents like bank account details, tax forms or credit card information as part of the recruitment process.

Legitimate emails from @ anatomage.com domains are from the organization, anything outside of the stated domain is likely a scam and fraudulent email. If you have received an offer from any domain other than @ anatomage.com, it is likely a scam and not a legitimate offer. Please do not provide any personal information to the imposters posing as recruiters or the HR manager of Anatomage, Inc. We recommend blocking and reporting their accounts for unauthorized and fraudulent behaviors.