Deskside Support Technician

4 weeks ago

Santa Clara, United States Cognizant Full time

Practice - CIS - Cloud, Infrastructure, and Security Services

About Cloud Infrastructure & Security Services: Cognizant’s Cloud, Infrastructure, and Security Services Practice (CIS), is all about accepting digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the constantly evolving needs of the digital era. Our broad approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to be responsible for the business in a secure environment.

*Please note, this role is not able to offer visa transfer or sponsorship now or in the future*

Job Tittle: Deskside Support Technician (Onsite)

Work Location: Santa Clara, CA

Job Summary

  • The role involves solve technical issues ensure equipment operates efficiently and maintain customer happiness.
  • The ideal candidate is responsible for providing installation maintenance and repair services to customers.
  • This position involves diagnosing and resolving hardware and software issues raised by customers. The candidate will be a key point of contact for customers offering both technical support and service excellence. Strong problem-solving skills technical expert.

Responsibilities

  • Use tools and processes to support end-user computing devices including desktops laptops Apple devices
  • tablets thin clients mobile devices and peripherals
  • Manage stockroom of peripherals and laptops providing quarterly audits and disposal as directed by the business
  • Answering to customer inquiries and providing support at Tech Lounge.
  • Solving computer issues and prioritizing customer inquiries.
  • Installing new programs managing updates and providing technical support.
  • Managed user access using Active directory Azure AD and Entra for secure authentication and authorization.
  • Hands and feet support for network server and conferencing teams
  • Installing maintaining and fix required client software and hardware whether onsite or remotely.
  • Solid knowledge of Mac OSX and must have a minimum of 2 years Mac experience in an Enterprise Environment is required.
  • Experience in Mac Operating system installation
  • Experience in Administered JAMF/Intune for macOS and Windows devices.
  • Knowledge of networking protocols and concepts (VPN Routing Ports TCP/IP Network analysis tools) preferred
  • Fix and resolve tickets within SLAs related to operations and end-user requests
  • Experience with a ticketing system- ServiceNow
  • Expected to have in-depth knowledge of the latest technology used in Mac/Windows computers and systems.
  • Excellent analytical and customer service skills are required to understand the requirements of the clients
  • and the problems arising in the systems.
  • Must constantly update their knowledge and skills to complete job responsibilities efficiently.
  • Analyze fix and repair a wide variety of PC & MacOS problems related to hardware and software
  • Assist in developing and detailing improvements to current processes
  • Provide technical support for events video conferencing and audio/visual setups.
  • Be able to work independently and as part of a team.
  • Have a proactive approach to identifying and addressing technical issues.
  • Show dedication to continuous improvement and staying updated with industry trends.

Salary and Other Compensation

Applications will be accepted until 11/7/2024.

The annual salary for this position is between $37,800 to $59,500 depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan

Disclaimer: The Salary, compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

#LI-KM1 #CB #Ind123

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