Customer Support Representative I

3 weeks ago

Logan, United States North Atlantic Imports Full time

Description Company Description Do you ever wish you could be grilling every day? Do you love the sizzle of grease on a well-seasoned griddle? Do you feel the need to connect with the All-American outdoor cooking way of life? If so, then Blackstone is the place for you At Blackstone you will be part of a team that was born to revolutionize outdoor cooking. You will be exploring, innovating, and bringing a wide range of smokin' hot BBQ products to the eager outdoor cooking enthusiasts of the world Blackstone believes in helping people create an experience with food that brings family and friends together. Essential Functions: ? Serves as the primary point of contact for customers via phone calls, email inquiries, and chats to troubleshoot product issues, replace parts, register products for warranty, and order new products. ? Makes detailed and immediate documentation of all customer service inquiries. ? Demonstrates in-depth product knowledge for end-users as well as internal employee inquiries. ? Strengthens consumer relationships and builds loyalty through thoughtful follow-ups with customers. ? Other duties as assigned. Qualifications Needed: ? HS diploma or GED required ? Excellent communication skills, written and verbal ? Microsoft Office skills ? Phone etiquette ? ERP (NetSuite, Zendesk) experience preferred ? Bilingual (Spanish), pay differential North Atlantic Imports, LLC is an equal opportunity employer. We consider applications for all positions without regard to race, color, religions, gender, gender identity, sexual orientation, national origin, age, veteran's status or status as a qualified individual with a disability. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, activities, and reporting may change at any time with or without notice.

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