Workstation Technician

1 month ago

Tucson, United States Tucson Old Pueblo Credit Union Full time

Job Type

Full-time

Description

Provides front-line primary technical support to end users through troubleshooting workstation and user problems. Research, analyze, diagnose, and resolve issues with team member systems including computer hardware & software, peripheral equipment. This may include answering questions, troubleshooting problems, teaching or guiding users regarding software and hardware functionality. Determines the most effective manner to resolve client's technical issues.

Duties and Responsibilities:

• Engages in research and in-depth troubleshooting to resolve technical issues.

• Records required team member and problem information in the designated trouble ticket system.

• Updates tickets with proper journal entries of activities and closes tickets with resolution and hours worked upon completion of the job.

• Provide documentation as appropriate (e.g., ticket creation and maintenance, e-mails, process improvements, knowledge base articles, monthly reports).

• Collaborates complex and/or high priority problems with the appropriate support teams for resolution.

• Engages vendor support technicians when needed.

• Install/replace workstations, phones, mobile devices, hard drives, memory, peripheral items (monitors, keyboards, mice, scanners, and others), etc.

• Delivers and performs system set-up of new & repaired workstations along with installation of additional hardware, software, and peripherals.

• Perform testing on newly imaged computers including software & hardware validation.

• Receives assets, transports equipment using a company vehicle between multiple facilities, stages equipment for build/image activity, executes equipment replacement activity, updates asset management system, and prepares assets for disposition.

• Monitors and tracks workstation performance leveraging desktop tools and suggests ways to improve the user experience.

• Run diagnostic and Anti-Virus scans on workstations and resolves any issues.

• Collaborate with teammates to identify process improvements.

• Follows all company and department policies and procedures, including and not limited to; Asset Management, Change Control, Security, Data Protection, etc.

• Assist other technicians and analysts as needed. This position requires independent work, sharing information and assisting others with work orders.

• Other duties as assigned.

Requirements

Preferred to have a post-secondary degree in computer science/computer information systems, related field, or a combination of 1-2 years of related experience. Highschool Diploma or GED required. Ability to work with and communicate with all Credit Union personnel in the various departments. Ability to always maintain confidentiality of Credit Union and member records.

Performance Standard:

Self- motivated with the ability to prioritize, meet deadlines, and manage changing priorities. They must have very good oral and written communication skills and the ability to work with all team members in every role. The person needs strong analytical and problem-solving skills. They need a demonstrated cooperative and positive attitude toward members and other Credit Union staff. They must have a professional appearance, attendance, quality, and quantity of work performed with the ability to work without supervision. They must be willing to comply with the Bank Secrecy Act and USA Patriot Act.

Physical Requirements:

• Perform tasks requiring manual dexterity (processing paperwork, filing, stapling, sorting, collating, typing, counting cash, etc.).

• Sit for extended periods of time.

• Lift 20-40 pounds of applicable supplies including but not limited to copy paper, cash drawers, marketing material, etc.

• Repetitive motion using wrists, hands, and fingers.

• Reach keyboards.

• Ability to operate basic office machines (calculator, computer, telephone, copy machine, fax machine, etc.).

Position Specific Additional Physical Requirements:

• Lift 20-40 pounds of computer equipment (printers, PC's, servers, etc.).

• Local travel, where a company vehicle is provided.

• Adequate auto insurance for driving while conducting company business.

• Maintain a valid driver's license.

The above statements reflect the general details considered necessary to describe the essential functions of the job and should not be construed as a detailed description of all the work requirements that may be inherent of the job.

Must be eligible for membership at Tucson Old Pueblo Credit Union to obtain employment.

Tucson Old Pueblo Credit Union is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, age, disability, protected veteran status or other characteristics protected by law.

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