Product Support Technician

2 weeks ago


Petaluma, United States Aerotek Full time

Job Title: Product Support Technician Job Description Our client is a global leader in keyless lock solutions, specializing in advanced electronic locks. Founded in 1981 in Petaluma, the company has over 40 years of experience and holds numerous patents in the field. They offer a range of smart locks and electronic locking systems designed for various industries, including healthcare, hospitality, workspace, fitness, and more. Their products are known for being technologically advanced, easy to install, and user-friendly. They focus on providing secure storage solutions that can be managed remotely, ensuring peace of mind for their customers. The company is global with locations in Petaluma, CA; Houston, TX; Hong Kong; the Netherlands; and eventually in Turkey They are looking for a Technical Product Support Representative (TPSS) to join their Sales Services Team. This is an exciting, dynamic, and essential role in the company's success They are very passionate about making customers feel welcome and satisfied. In this role, you will be responsible for making sure users have an awesome experience when interacting with their products. This position primarily involves technical product support for customers. The TPSS will be the primary point of contact for people that have general and technical support questions. You will be responsible for communicating and documenting issues, troubleshooting and testing, and providing support via email and phone. Hard Skills Proficiency in Microsoft Office Suite Experience with Salesforce (a plus) Strong analytical and critical thinking skills Strong computer skills Soft Skills Excellent customer service skills Strong written & verbal communication skills Ability to de-escalate unhappy customers Ability to work independently or on a team Job Type This is a Contract-to-Hire position with a duration of 4 Month(s). Work Site This is a fully on-site position in Petaluma, California. Work Environment There are 7 people on the team. They have 2 leads for effective leadership and training who have been with the company for many years. The team collaborates a lot to get the work done and they need somebody who is a team player who can jump in and help, or ask for help if needed. This job is 100% onsite. About Aerotek: We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



  • Petaluma, United States Aerotek Full time

    **Job Title: Product Support Technician** **Job Description** Our client is a global leader in keyless lock solutions, specializing in advanced electronic locks. Founded in 1981 in Petaluma, the company has over 40 years of experience and holds numerous patents in the field. They offer a range of smart locks and electronic locking systems designed for...


  • Petaluma, California, United States Aerotek Full time

    Job Title: Product Support TechnicianJob OverviewOur client stands as a prominent figure in the realm of keyless locking mechanisms, focusing on cutting-edge electronic locking solutions. Established in 1981, the organization boasts over four decades of expertise and holds a plethora of patents within the industry. They provide an array of smart locks and...


  • Petaluma, California, United States Aerotek Full time

    Job Title: Product Support Technician*Job DescriptionOur client is a prominent player in the field of keyless locking mechanisms, focusing on innovative electronic locking solutions. Established in 1981, the organization boasts over four decades of expertise and holds a variety of patents within the industry. They provide an extensive selection of smart...


  • Petaluma, United States LGC Biosearch Technologies Full time

    Job DescriptionJob DescriptionCompany DescriptionLGC Genomics locations Petaluma and Novato, CA, as well as our sister site in Denmark, represent a focused, collaborative culture of producing mission-critical genomics components, primarily oligonucleotides and supporting reagents, for our diverse customer base. We believe in Science for a Safer World and...


  • Petaluma, United States LGC Biosearch Technologies Full time

    Job DescriptionJob DescriptionCompany DescriptionWith manufacturing sites across the US, UK, Germany and Denmark, LGC Biosearch Technologies has plans to continue growing. We deliver mission critical genomics to our diverse customer base in molecular diagnostics, pharma/biotech and agrigenomics. Our integrated portfolio of products, services and expertise...


  • Petaluma, California, United States Digilock Full time

    Job SummaryWe are seeking a highly skilled and passionate Technical Product Support Specialist to join our Sales Services Team at Digilock. As a key member of our team, you will play a vital role in ensuring our customers have an exceptional experience with our products and services.Key ResponsibilitiesDevelop in-depth knowledge of our products and services...


  • Petaluma, California, United States LGC Biosearch Technologies Full time

    Job OverviewThis position is focused on the production of Controlled Pored Glass (CPG) materials, adhering to established and rigorous protocols. The role primarily involves solid phase chemistry utilized in oligonucleotide manufacturing.The manufacturing process of CPG materials encompasses amine and nucleoside modifications of native CPG at various...


  • Petaluma, United States Digilock Full time

    If you are passionate about supporting customers, we want to hear from you! Our company is looking for a Technical Product Support Representative to join our Sales Services Team. This is an exciting, dynamic and essential role in our company's success! We are very passionate about making our customers feel welcome and satisfied. In this role, you will be...


  • Petaluma, United States LGC Biosearch Technologies Full time

    Job DescriptionJob DescriptionCompany DescriptionLGC Biosearch Technologies locations Petaluma and Novato, CA, as well as our sister site in Denmark, represent a focused, collaborative culture of producing mission-critical genomics components, primarily oligonucleotides and supporting reagents, for our diverse customer base. We believe in Science for a Safer...


  • Petaluma, California, United States Aerotek Full time

    About the Role:Aerotek is seeking a skilled Technical Product Support Representative to join our dynamic Sales Services Team. As a key member of our team, you will play a crucial role in ensuring our customers have an exceptional experience with our products.Key Responsibilities:Master Our Products: Develop in-depth knowledge of our products and services,...


  • Petaluma, California, United States Aerotek Full time

    Job OverviewPosition Title: Technical Product Support SpecialistWe are seeking a dedicated Technical Product Support Specialist to become an integral part of our Sales Services Team. This role is dynamic and plays a crucial part in the overall success of our organization. The ideal candidate will be passionate about ensuring customer satisfaction and...


  • Petaluma, California, United States Aerotek Full time

    Job OverviewPosition: Technical Product Support SpecialistCompany: A leader in innovative locking solutions, specializing in advanced electronic locking systems.Role SummaryWe are seeking a dedicated Technical Product Support Specialist to enhance our Sales Services Team. This pivotal role is essential for ensuring customer satisfaction and fostering a...


  • Petaluma, California, United States Trustaff Allied Full time

    Job SummaryTrustaff Allied is seeking a skilled Surgical Technologist to join our team as an Operating Room Technician. As a key member of the operating room team, you will be responsible for preparing the operating room, instruments, and supplies, ensuring the sterility of equipment and environment. Your expertise will be essential in assisting during...


  • Petaluma, California, United States LGC Biosearch Technologies Full time

    Job SummaryLGC Biosearch Technologies is seeking a highly skilled Oligonucleotide Production Technician I – Synthesis to join our team in a high-growth, purpose-driven organization. As a key member of our Oligonucleotide synthesis department, you will be responsible for performing tasks associated with the production of modified oligonucleotides in a...

  • Production Supervisor

    4 weeks ago


    Petaluma, United States Perdue Farms Full time

    Perdue Foods is part of Perdue Farms, a family-owned company heading into it's second century of growth and innovation. With a goal of becoming the most trusted name in premium proteins, we create products for consumers and for retail and foodservice customers around the globe, while changing the way animals are raised for food.SummaryResponsible for the...

  • Mohs Technician

    3 weeks ago


    Petaluma, United States Top Notch Mohs Full time

    Job DescriptionJob DescriptionYour ImpactMohs Technicians are an essential part of the Mohs procedure, by creating quality microscopic slides we are able to deliver fast-same day results to doctors and patients regarding their skin cancer.We are mobile Lab Technicians, which means we commute to our clients (Doctors) and set up our lab at their location. Some...

  • Mohs Technician

    1 month ago


    Petaluma, United States Top Notch Mohs Full time

    Job DescriptionJob DescriptionYour ImpactMohs Technicians are an essential part of the Mohs procedure, by creating quality microscopic slides we are able to deliver fast-same day results to doctors and patients regarding their skin cancer.We are mobile Lab Technicians, which means we commute to our clients (Doctors) and set up our lab at their location. Some...

  • Mohs Technician

    3 months ago


    Petaluma, United States Top Notch Mohs Full time

    Job DescriptionJob DescriptionYour ImpactMohs Technicians are an essential part of the Mohs procedure, by creating quality microscopic slides we are able to deliver fast-same day results to doctors and patients regarding their skin cancer.We are mobile Lab Technicians, which means we commute to our clients (Doctors) and set up our lab at their location. Some...


  • Petaluma, United States Terminix International Full time

    Pest Control Technician in Petaluma, CA at Terminix Location * **Location:** **Experience:** Not Specified **Job Description** ****You might be just who we're looking for.**** Busting bugs has its benefits. Company-provided truck, gas, and phone. Benefits including a 401(k) with a company match. Annual earning potential of $75,000 or more within five...


  • Petaluma, United States Northbay Automotive & Tire Full time

    Job DescriptionJob DescriptionNorthbay Automotive in Petaluma, CA is actively seeking a part-time or full-time Experienced Automotive Technician to diagnose, service, and repair gas and diesel vehicles. Are you a hard-working technician with great customer service skills? Would you like to grow your career with an established, family-oriented shop? If so,...