See more Collapse

Customer Service Technician

1 month ago

Bridgeport, United States NCW Libraries Full time
The RoleDo you get fired up about learning new skills? Are you a resourceful problem-solver and an engaging helper? NCW Libraries is looking for an enthusiastic part-time individual who is energized by providing excellent external and internal customer service. We have a positive team that is highly motivated and passionate about helping people. This position frequently works independently to perform a wide range of circulation and customer service functions. General responsibilities include: Providing direct assistance to patrons, staffing the circulation desk; checking in and out various library materials; issuing library cards; creating library displays; staffing library programs, and more. If you’re interested in developing a career in libraries, the Bridgeport Public Library is a great place to begin. Why work for the Library? Because you care about people and the community. You believe in our mission to “foster individual growth and strengthen communities.”Application Materials
Applicants are required to submit a combined cover letter and resume in one PDF document. Your cover letter must summarize your education and experience as it relates to the position. Incomplete materials will not be considered.

Job Title: Bilingual Customer Service Technician - Bridgeport
Bilingual Requirement: English and SpanishPosition Type: 0.53 FTE Bridgeport
FLSA Status: Non-Exempt
Hours: Part-Time (21 hours)
Wage: Grade G, $21.29 - $28.62

POSITION SUMMARY:Performs intermediate skilled human support work providing assistance with library programming and outreach activities, assisting library patrons, issuing library cards, checking materials in and out, and related work as apparent or assigned. Work is performed under the moderate supervision of the Branch Supervisor.

Essential Duties & Responsibilities

  • Provides prompt, courteous support to internal and external customers.
  • Pull, sorts, and processes circulation materials and supplies, assesses materials for weeding, performs data entry for a variety of transactions into the appropriate system.
  • Processes returned circulation materials, requests, and fills orders; receives payments, and answers reference questions.
  • Provides guidance with technological issues.
  • Resolves patron complaints or challenges.
  • Requests and distributes library promotional displays/materials via print and electronic media.
  • Develops and promotes library programming for all ages.
  • Organizes, arranges, and shelves materials as needed.
  • Assists in library opening and closing procedures.
  • Manages difficult patron situations in a calm, professional manner.
  • Promotes teamwork, collaboration, and inclusion.
  • Stays abreast of library policy and procedure.
  • Possesses knowledge and the ability to promote library advocacy and intellectual freedom.
  • Other duties as assigned.
REQUIRED QUALIFICATIONS:Education & Experience
  • Associates/Technical degree and moderate experience working in a library and with the public providing library services, or equivalent combination of education and experience.
  • Customer Service Experience.
Ability to
  • Ability to establish and maintain effective working relationships with associates, patrons, and the general public.
  • Ability to exercise initiative and independent judgement and to work independently or as part of a team.
  • Ability to interact with a diverse population and establish and maintain effective working relationships with associates and the public.
Knowledge of
  • General knowledge of office procedures, equipment and record keeping.
  • General knowledge of library policies and procedures.
  • General knowledge of and interest in books and reader interest levels.
  • General knowledge of library circulation functions.
  • Strong written and oral communication skills.
Work Environment & Physical Demands
  • Normally seated, standing or walking at will.
  • Normal physical activity including some bending, pushing, pulling, and lifting and carrying, which may range up to 45 lbs. upon occasion.
  • Keyboarding and working at a computer monitor for extended periods required.
  • Phone usage, reading, speaking, and listening.
  • Interactions with library system staff, library customers, other libraries, agencies and organizations, or vendors will be necessary to resolve situations or problems.
  • Specific vision abilities required by this job include close vision and ability to adjust focus.
  • The noise level in the work environment is usually moderate.
Special Requirements
  • Flexibility to work evenings and weekends.
  • Fluency in English and Spanish required.


EEO
NCW Libraries values diversity at all levels of the organization and is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.

We have other current jobs related to this field that you can find below

  • Field Service Technician

    5 days ago

    Bridgeport, United States Fraza Vitan Equipment Full time

    Job DescriptionJob DescriptionFraza and Vitan Equipment is a full-service material handling business with over 300 skilled employees across Michigan and the East Coast. Our team uses innovative equipment and processes to push your business forward and increase efficiency. We're always on the lookout for talented individuals to join our team and grow...

  • Field Service Technician

    1 month ago

    Bridgeport, United States Technical Safety Services Full time

    Job DescriptionJob DescriptionWho are we?Technical Safety Services (TSS) is a leading laboratory service provider with locations across the United States. Our customers include leading life sciences and healthcare companies and renowned research institutions. We are rapidly growing and looking for additional passionate and talented employees to join our team...

  • IT Field Service Technician

    7 days ago

    Bridgeport, United States Insight Global Full time

    Skillset: IT Field Service TechnicianLocation: Will be assigned a territory in the below outlined region of Connecticut- Bridgeport, Danbury, Monroe, etc.Duration: 6 Months – High possibility of either extension or conversionPay Rate: $18-25/hr**Milage is reimbursed at 67 cents/hour** Must haves:At least 3 years of experience with Technical Support in a...

  • IT Field Service Technician

    1 week ago

    Bridgeport, United States Insight Global Full time

    Skillset: IT Field Service TechnicianLocation: Will be assigned a territory in the below outlined region of Connecticut- Bridgeport, Danbury, Monroe, etc.Duration: 6 Months – High possibility of either extension or conversionPay Rate: $18-25/hr**Milage is reimbursed at 67 cents/hour** Must haves:At least 3 years of experience with Technical Support in a...

  • Service Technician, Compressor Technique

    4 weeks ago

    Bridgeport, United States Atlas Copco Compressors LLC Full time

    Atlas Copco Compressors LLC is an equal opportunity employer and complies with all applicable federal, state and local fair employment practices laws. Atlas Copco Compressors LLC strictly prohibits and does not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, creed, national origin or...

  • Service Center Technician

    1 month ago

    Bridgeport, United States Xylem Inc. Full time

    Description Xylem is Service Center Technician - Diesel - 4 Weeks PTO!!! THE ROLE: The Service Center Technician - Diesel, Godwin Pumps is responsible for servicing, troubleshooting, repairing, and maintenance of diesel, mechanical and electrical systems in a safe and efficient manner at a Xylem Service Center or Customer jobsite. We offer a full benefits...

  • Customer Service

    1 month ago

    Bridgeport, United States Quality Carriers, Inc. Full time

    **COME JOIN THE TEAM!** QCI is seeking an experienced Customer Service Representative (CSR) to join our growing team in Bridgeport, NJ. **Quality Carriers, Inc. offers very competitive wages and great employee benefits!** Quality Carriers, Inc. (QCI) is the largest bulk transportation company in the continent of North America, combining the largest fleet...

  • Service Technician

    1 month ago

    Bridgeport, United States Black Diamond Full time

    Job DescriptionJob DescriptionService Technician:Job Desc/Summary: Responsible for cleaning, repair and maintenance of heavy equipment and other related duties. Performs check-ins and safety inspections on heavy equipmentPerforms mechanical, electrical, hydraulic maintenance and assist other equipment mechanics with general shop and equipment maintenance as...

  • Service Technician

    1 month ago

    Bridgeport, United States Anderson Equipment Company Full time

    Job DescriptionJob DescriptionTitle: Service TechnicianLocation: Bridgeport, WVJob Desc/Summary: Qualified candidate will perform activities working the branch service operations, which may include cleaning, repair and maintenance work on heavy equipment, and other related duties. Will also contribute to other branch functions where needed.Required...

  • Field Service Technician

    1 month ago

    Bridgeport, United States CherCo, LLC Full time

    Job DescriptionJob DescriptionSalary: Proudly serving the oil and gas industry CherCo provides leasing, sales, parts, and service of natural gas compression equipment.  POSITION SUMMARY:  Field Service Technician located in the Bridgeport, TX area: Provides technical support to both field services and customers involved in the maintenance of equipment....

  • Aggregate Field Service Technician

    3 weeks ago

    Bridgeport, United States 2H Talent Full time

    Job DescriptionJob DescriptionDo you thrive troubleshooting complex machinery and keeping essential equipment running smoothly? Are you passionate about exceeding customer expectations and ensuring their safety? If so, this could be the perfect career for you!A leading company in the aggregate industry, providing crucial equipment and services for over 40...

  • Commercial Tire Technician Road Service

    1 month ago

    Bridgeport, United States Barnwell House of Tires Full time

    Job DescriptionJob DescriptionBe the BEST, work with the BEST!PLEASE HAVE TIRE EXPERIENCE The Commercial Road Service Tire Technician is the backbone of our success and this position is one of the first steps in your journey with Barnwell House of Tires. We have a commitment to growing our people and we routinely promote from within.The Road Service Tire...

  • Customer Service Representative

    3 weeks ago

    Bridgeport, United States Thomas Talent Network, LLC Full time

    Job DescriptionJob DescriptionAt Thomas Talent Network, LLC, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent service and support. You will assist customers with their inquiries, resolve any issues or complaints, and ensure...

  • Customer Service Representative

    3 weeks ago

    Bridgeport, United States Thomas Talent Network, LLC Full time

    At Thomas Talent Network, LLC, we are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing excellent service and support. You will assist customers with their inquiries, resolve any issues or complaints, and ensure that they have a positive...

  • Service Technician/ Driver

    1 month ago

    Bridgeport, United States KLX Energy Services Holdings, Inc. Full time

    KLX Energy Services LLC provides a broad range of technical solutions and equipment to our customers. We provide the right people, best equipment and most convenient locations to deliver expert energy services for every phase of the wellsite. This includes drilling, completions, re-fracing, production, workover, and plug and abandonment. From technical...

  • Customer Service Representative

    3 weeks ago

    Bridgeport, Connecticut, United States CRH Full time

    Central Supply Company - Customer Service RepresentativeThe Central Supply Company, part of CRH, has built a legacy of exceptional service for over a century, serving communities across regions in West Virginia, Pennsylvania, and Maryland. Specializing in Ready-Mixed Concrete, Concrete Block, Concrete Pumping, Insulated Concrete Forms, Brick, and Builders'...

  • Customer Service Representative

    1 month ago

    Bridgeport, Connecticut, United States CRH Full time

    Job ID: #The name Central Supply Company, a CRH company, has been synonymous with "service" for over 100 years and four generations. We serve our customers in communities throughout north, central and southern West Virginia, southwest Pennsylvania and western Maryland. While we strive to promote our main product lines of Ready-Mixed Concrete, Concrete Block,...

  • Dispatcher/parts Manager

    4 weeks ago

    Bridgeport, United States Service One LLC Full time

    **About us** Service One LLC is a small business in Bridgeport, CT. For over twenty years, Service One, LLC has provided numerous clients with expert service of most brands of commercial food equipment. **Responsibilities**: - Utilize GPS to track vehicle locations and optimize routes - Dispatch and effectively communicate with technicians, customers, and...

  • Service Writer

    1 month ago

    Bridgeport, United States Construction Equipment Company Full time

    Job DescriptionJob DescriptionLocal dealer is looking for a service writer to assist the service manager. This location has 5 technicians. This is a customer facing position with lots of interaction on the phone and in-person with customers, management.Primary responsibilities include, but not limited to:The Service Writer ensures a smooth repair experience...

  • Customer Service Representative

    6 days ago

    Bridgeport, United States TEKsystems Full time

    TEKsystems is currently supporting a client in NJ for a Customer Support Specialist. This role will be supporting customer account orders and product information to maintain a high quality customer experience. Applicants with a technical aptitude and customer support skills are encouraged to apply. *Description:* * Accept new orders, reorders, or issues-...