Customer Service Representative
1 week ago
Central Supply Company - Customer Service Representative
The Central Supply Company, part of CRH, has built a legacy of exceptional service for over a century, serving communities across regions in West Virginia, Pennsylvania, and Maryland. Specializing in Ready-Mixed Concrete, Concrete Block, Concrete Pumping, Insulated Concrete Forms, Brick, and Builders' Materials, we prioritize forming strong partnerships with our customers above all else. As part of the CRH family, we stand as a proud representation of diverse local businesses that unite under the CRH umbrella. CRH holds top positions in asphalt, aggregates, ready-mix, and cement production in North America and Canada, offering a decentralized structure that combines the best of small company environment with extensive career growth opportunities.
About the Role:
Position: Customer Service Representative
Overview: Handle customer orders and streamline product delivery through a centralized call center. Responsibilities include scheduling, dispatching drivers, and upholding safety and efficiency standards.
Key Responsibilities:
- Utilize problem-solving skills in a fast-paced environment to deliver top-notch customer service while adhering to company guidelines.
- Proficiency in various software systems and technology to support operational efficiency.
- Maintain a positive and professional attitude in high-volume call scenarios.
- Address customer concerns with attentiveness and professionalism.
- Collaborate with various teams on pricing, quoting, and account management.
- Manage dispatch operations and driver coordination effectively.
- Ensure compliance with safety regulations and operational standards.
- 1+ years of experience in customer service, dispatch, or related fields preferred.
- Prior experience in Ready Mix or Building Supply is advantageous.
- Regular use of computers and phones, occasional physical tasks such as bending, standing, and lifting up to 50lbs.
- Competitive pay
- Comprehensive medical, dental, and disability benefits
- Group retirement savings program
- Health and wellness initiatives
- Diverse and inclusive company culture emphasizing growth and development opportunities
CRH boasts a rich history as a collection of family businesses and enterprises united in a decentralized structure, providing the best of both worlds in terms of work environment and career prospects. If you seek a fulfilling challenge, consider joining us at Central Supply Company. Start your journey by applying today to explore exciting career possibilities within our organization. We value your interest and look forward to reviewing your application.
Central Supply Company, a CRH Company, upholds affirmative action and equal employment opportunities to all. We are committed to diversity and inclusion in our workforce.
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