IT Support

4 weeks ago

St Louis, United States Mindlance Full time

Contributes to the IT Support job family in a support capacity. Supports the management of effective relationships with business units, divisions, groups of users and/or vendors. Makes copies, maintains files, and completes routine reporting. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in IT Services.

Monitor and provide support to systems, print servers, applications, and devices administered by Client
Assist in troubleshooting to resolve incident tickets, media requests, etc. for internal and external customers
Collaborate with cross-functional teams including senior leadership to enhance overall customer experience
Ensure incidents and requests are handled according to agreed procedures and SLAs
Prepare services and documents regarding performance for operational effectiveness and improvements
Develop proactive ways to avoid potential problems and automate maintenance tasks
Provide backup support to other associates during peak work volumes to ensure timely delivery of reports, media or copy/print jobs
Share knowledge/ free flow ideas and provide policy input with teammates
Work with vendors to oversee maintenance and repair efforts to the Fleet, Print & Media Center equipment
Additional duties as assigned

Bachelors degree or 4 or more years of relevant work experience - PREFERRED
Experience working with media/print environment
Superior Customer Focus and dedication to meeting the expectations and requirements of customers, acting with a sense of urgency
Demonstrated verbal and written communication skills
Solid analytical skills and inductive problem-solving abilities
Programming and scripting ability preferred
Organized and able to multi-task
Basic understanding of ticketing systems and workflow
Basic experience in multi-platform distributed environment preferable
Possess insatiable appetite for learning; continuously pursuing new skills that add value to the team's knowledge base
Close attention to detail as well as ability to follow step by step quality analysis procedures
Ability to work in a close team environment
Willingness to work a flexible schedule onsite and virtual environments to accommodate business requirements

EEO:

"Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans."

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