Legal Case Manager

2 weeks ago

Oklahoma City, United States Parrish DeVaughn PLLC Full time
SUMMARY: The primary purpose of this role is working collaboratively in support of firm attorneys to provide the best legal services possible for the benefit of our clients.

DUTIES AND RESPONSIBILITIES:
• Maintain contact with assigned clients while receiving medical treatment and following release of treatment.
• Work with medical providers to coordinate and facilitate medical treatment for assigned clients.
• Perform data entry on case files, e-mail and other correspondence to ensure properly negotiated files and, ultimately, settlement.
• Prepare client settlement demands including accident synopsis, injuries, and damage for attorney review and insurance submission.
• Prepare all outgoing correspondence and send via mail, e-mail, fax or e-fax to/for clients, medical providers, insurance companies, or any other relevant parties to the client's case.
• Request injury, scene of accident, and/or property damage photographs; ensure properly filing upload to assigned client's in case management software.
• Maintain and organize client folders timely (daily) and update proactively.
• Review incoming documents including mail, e-mail, fax or other correspondence; save applicable information to client's electronic folder and notify assigned attorney of updates for attorney review.
• Work closely with attorneys to discuss client file reviews, client contact, treatment, case status, and progress in the client's case file.
• Schedule and calendar in firm's case management software daily on all relevant events including, but not limited to, in/out of office meetings, recorded statements, disbursements, friendly suits, etc.
• Ensure the assigned attorney is properly booked on calendar and cross-check with all events (timed and untimed).
• Problem solve scheduling conflicts independently through communication and coordination with the assigned attorney and client's.
• Review medical records received and prepare/update client's medical chronology.
• Update medical bill values received through case management software input, and verify medical balances per a schedule.
• Work with medical and health insurance providers to confirm final balances and capture final values owed in case management software pertaining to the client's case.
• Prepare disbursement packets in advance for efficient and timely settlement when client checks arrive.
• Submit finalized disbursement packets to accounting for review upon settlement and payment received for client's cases.
• Meet expectations of GRACES protocol to ensure client satisfaction with services rendered by the firm.
• Perform other related duties as assigned by management.

QUALIFICATIONS:
• No prior experience or training.
• High school diploma or general education degree (GED) required.
• Certificates, licenses and registrations required: N/A
• Computer skills required: Microsoft Office Suite
• Other skills required: Phone inbound/outbound calling

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