Assistant Housing Coordinator

Description Every summer, The Chautauqua Institution commissions 100s of speakers, artists, entertainers, instructors and more to attend and inspire our season of convening. The Program Housing Team plays an integral role within the Program Office - ensuring a pleasant, convenient and safe stay for our guests both on and around campus. As the Assistant Housing Coordinator, you would be at the forefront of our internal accommodation efforts – coordinating the needs of nearly 2000 requests for stays in over 100 properties during season. About Your Compensation Compensation for this position starts at $16.50/Hour and, with demonstrated experience and qualifications, candidates may earn up to $19.00/Hour. Shift start times vary from 6:00 a.m. to 7:00 p.m. Selected candidate will be responsible for resolving issues that may occur around the clock, ensuring timely and efficient solutions for staff and guests at any hour of the day. About Your Work Day Operationally: Assist in solving emergency housing issues. Emergencies may include: Lost keys or lockouts Issuing work orders for maintenance and cleaning Accommodate change requests Cleanings and light maintenance duties when necessary Work closely with the Company Managers to ensure a timely turnover of properties. Communicate and enforce check-in and check-out times to ensure timely turnover. Arrange household services such as laundry pick-up, cleaning schedules and maintenance work orders. Record inventory and manage supplies within properties including small appliances and household goods. Administratively: Act as point of contact for various housing and hotel reservations. Answer all emails and phone calls in a timely, businesslike, and professional manner. Maintain data, content and workflows for booking requests, availability calendars and property information. Create and use checklists to ensure proper safety and sanitation guidelines for each property. Manage and maintain welcome packets and orientational information for guests. The Ideal Candidate: Champion the communication and organization of weekly housing guests and short-term hotel guests. Be committed to reliable availability on weekends and off-hours during programing season (June-August). Capably transition between computer-based tasks and operational duties on-campus. Triage competing tasks and initiatives and see them to completion. Is comfortable using Excel for basic functions and is experienced with Office 365 (including SharePoint) or similar platforms for data management, communication and collaboration. Show proven experience and sense of urgency in fast-paced environments such as event operations or hospitality. Eager to learn new skills on the job, take initiative, and contribute to continuous improvement. Has a tenacious work ethic Has a keen sense of urgency About the Referral Program Chautauqua Institution’s Referral Bonus Program is a talent solution to recruit, develop, and retain a diverse workforce that encompasses all the skills and experience necessary to deliver on our goals and objectives. Chautauqua Institution will provide a $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. In the case of seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season. The closing date of the season is the last Sunday in August. About Your Schedule Chautauqua Institution and Chautauqua Hotel Company offer flexible schedules, full and part-time, for seasonal employment during summer operations starting annually each June and concluding in August. Seasonal employment may be available earlier (pre-season) and beyond season (post-season) based on business needs and candidate availability. Schedules typically include evenings, weekends, and/or holidays as a requirement. About Living on the Grounds Chautauqua Institution may provide limited housing options on our grounds or assist you with locating nearby housing arrangements for selecting opportunities based on business needs. Housing is not an option for many positions and may be of a cost to you. Candidates should assume there are no employer-provided or employer-assisted housing options available for this position unless it is otherwise stated. About Chautauqua Institution Chautauqua Institution is a not-for-profit global convener of dialogue on the most significant issues of the day through engagement across four pillars of the arts, education, religion, and recreation. The Chautauqua community is located on the shores of Chautauqua Lake in southwestern New York State and comes alive each summer with a unique mix of visual and performing arts, lectures, interfaith worship/programs, and recreational activities. Chautauqua Institution owns and operates Chautauqua Hotel Company, a comprehensive hotel, food & beverage, conferencing, and events organization. The Institution’s office in Washington, DC is located strategically for an ongoing role in the cultural conversations of the nation. Discovering Your Chautauqua Experience There are countless ways that our talent will engage with our mission, vision, and diverse communities, and you are invited to immerse yourself in our programming as a gateway to this experience. Employees will receive a traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater. Our Commitment to IDEA Chautauqua Institution values Inclusion, Diversity, Equity, and Accessibility (IDEA) as a priority in our strategic plan, 150 Forward. One of our five core values is “The dignity and contributions of all people.” We are committed to creating conditions where everyone can engage as complete and valued participants in the Chautauqua experience. The Institution is an equal opportunity employer committed to equitable and inclusive hiring practices. Applicants and employees will not be discriminated against based on any status protected under federal, state, or local law. We especially welcome applications from those who can demonstrate experience, engagement, and professional expertise in IDEA. Joining Our Talent Community Join our talent community online at CHQ.org/employment. You are encouraged to learn more about Chautauqua Institution at CHQ.org and view the 150 Forward Strategic Plan at 150fwd.CHQ.org. Qualifications Skills Required Microsoft Outlook: Intermediate Microsoft Office: Intermediate Negotiating: Intermediate Organization Strategies: Intermediate Writing: Intermediate Communication: Intermediate Microsoft Excel: Intermediate Dependability: Advanced Critical Thinking: Intermediate Customer Service: Intermediate Problem Solving: Intermediate Preferred Housekeeping: Some Knowledge Behaviors Required Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Required Goal Completion: Inspired to perform well by the completion of tasks Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Education Required High School or better Preferred Bachelors or better Experience Preferred 1-3 year: Administration and housing experience.