Purveyor Relationship Specialist

3 weeks ago

Raleigh, United States Boar's Head Full time
Hiring Company:

Delicatessen Services Co., LLC

Overview:
The Purveyor Relationship Team is a department that helps maintaining successful relationships with the Boar's Head Brand Local Purveyor network. Purveyor Relationship Team creates, maintains and improves the relationship between the Company and its Local Purveyors in order to achieve mutual benefits. The key to a successful PRM Team is to ensure that both parties are working together towards the same goal. This means that the Company must understand the needs and expectations of their Local Purveyors and provide them with the best possible services, support and products.

Purveyor Relationship Specialist (PRS) are responsible for supporting the PRM Team and when specified manage their assigned Local Purveyors to successfully maximize sales and measure the KPIs pertinent to in-store executions in the marketplace. PRS are trusted facilitators and partners in the success of the PRM Team, the Company, and their Local Purveyors. The characteristics of successful PRS go much deeper than possessing specific skills - they have the drive and passion for learning about our products, enthusiastically sharing this information with their assigned Local Purveyors and customers. The PRS will be some time to time requested to conduct mystery shops within his market, explore different retailers, and monitor the Local Purveyor execution when needed.

Job Description:
Essential Functions
  • Maintain awareness of competitive activity and their positioning in markets, including product quality, distribution, pricing, promotions advertising, and market presence. Provide strategies to advance Boar's Head products in view of existing competitive market conditions.
  • Educate its assigned Local Purveyors (when applicable) on our products, diversification goals, and measurement of success.
  • Monthly reporting, sales analytics and insights; understand go-to-market strategies and how to maximize sales efficiency.
  • Assist PRM on the preparation of quarterly business performance updates and yearly business reviews.
  • Establish strong working relationships with all internal teams including Foodservice, Culinary Department, Sales Retail Team and Customer service.
  • Detailed understanding of our Company's Vision Process, Sales Policies and strong knowledge of category management.
  • Deliver all aspects of PRM Team's scorecard and new product distribution goals.
  • Identify new opportunities for growth for its assigned LPs (when applicable); develop and implement strategic written distribution sales plans in accordance with company's goals.
  • Monitor all operational actions for assigned LPs (when applicable) such as but not limited to selling events, manager meetings, and coordinating an action plan to ensure proper execution based on retailer "playbooks".
  • Assess performance based on KPIs, products, merchandising competition, market conditions and any in-store programs using GoSpotCheck tool.
  • Analyze data and write market reviews with insights and recommendations to protect the Boar's Head Brand. Advance retail partnerships and execution to ensure LP compliance to standards and to support sales growth.
    • POA's to be reviewed in detail and follow-ups to occur on timely manner.
    • Progressive discipline steps taken for non-compliance on POA's leading to LP review by Purveyor Relationship Director.
  • Understanding and ability to convey the standards set forth within the Sales Policy and ensure that training, product presentation, professionalism of team/associates and the way in which the Brand is presented and handled at store level.
  • Work with the LP to learn about their team and provide recommendations for further employee training and/or education to improve the LP's business both in the warehouse and the sales market.
  • Assist the LPs and their Retail Partners Operations team with any, and all, Company opportunities for training enhancement.
  • Maintain a standard of execution in the marketplace that reflects the high standards of the Boar's Head Brand. This transcends to the appearance of an LP's truck; the dress code of his/her employees; the merchandising in each retail account; and the caliber of customer service experienced by the consumers.
  • Assist with Grand Opening's lead store and LP assessment and recommendation process. Support LP in all pre-opening exercises, grand opening events and ensure consistency and enthusiasm are maintained in all new stores in given geography.
  • Present market review insights, selling stories, and recommendations to ensure Local Purveyor compliance to standards, and to improve retail in-store executions.
  • Strong knowledge of distribution and supply chain management, including receiving, placing, picking and delivering orders in a timely manner.
  • Strong knowledge in deli operations, including all aspects of working behind the counter. Proficient in Merchandising and Visual Merchandising.
  • Stay current on all new products, benefits and processes.
  • Maintain a current permanent written file for each assigned LP in conjunction with the Purveyor Relationship Director.
  • When requested by your direct supervisor or when needed anonymously assess stores based on KPIs, products, merchandising, competition, market conditions and any in-store programs using Go Spot Check missions.
  • In support and in conjunction with the Purveyor relationship Director:
    • Perform market analyses through in-store or mystery shop reviews and provide findings and recommendations as it relates to protecting the Boar's Head Brand, retail partner execution, distribution standards and sales growth.
    • manage, authorize and/or administer all appropriate Local Purveyor documents for national accounts such as the Interim Service Agreements (ISA); Non-Performance Deficiency (NPD); and Fresh Slice Approval forms.
Qualifications
  • 3 to 5 years sales management experience
  • Bachelor's Degree or knowledge equivalent
  • Prior experience using syndicated data to determine consumer needs and regional product opportunities to support our Local Purveyors. Consumer insights, market research experience a plus.
  • Experience in sales, account management, relationship-building and influencing executive audiences a plus.
  • Knowledge of CPG, grocery, hospitality, marketing, restaurant or deli and distribution operations a plus.
  • Strong work ethic and the ability to work independently.
  • Highly developed organizational, project and time management skills.
  • Strong communication skills, capable of articulating complex ideas concisely.
  • Strong analytical, problem-solving, consultation, and presentation skills.
  • Strong willingness and ability to learn and gain subject-matter expertise.
  • Ability to travel at least 75% of the time to all locations and assigned LPs.
  • Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals.
  • Strong cross functional relationships with assigned Local Purveyors
  • Proficient in Microsoft Office Suite (Word, Excel, Power Point, etc.)


Location:
Raleigh, NC

Time Type:
Full time

Department:
Purveyor Relationship Management

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