Technical Support Rep HVAC

6 days ago

Omaha, United States Carrier Enterprise Full time

13202 I Street, Omaha, Nebraska 68137

Carrier Enterprise SE has an exciting opportunity for a Technical Support Rep in our Omaha, Location

Company Website: www.carrierenterprise.com

Summary

Carrier Enterprise (CE) is a national distributor of residential and light commercial Heating, Ventilation and Air Conditioning (HVAC) products, parts and supplies through licensed HVAC/R dealers and contractors. CE operates primarily in the business to business environment where its products are sold through licensed HVAC dealers and HVAC contractors. These dealers are independent companies that sell, deliver and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. CE offers customers a wide range of HVAC/R product lines, competitive pricing, best in class customer service and valuable, timesaving services that positions CE as an industry leader. With over 200+ locations, in 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada there is a location to service our customers HVAC/R needs

Selected candidate will deliver post-sales technical support and training of HVAC products to customers and distributors of existing products or supplemental sales. Provide technical training on products as needed and handle high call volume of customer calls in a call center environment. Provide onsite equipment and controls assessment and technical assistance. Provide reporting to the external customers, manufacturers, and internal customers of problem situations and resolutions proposed. Some overnight travel will be assigned in designated territory as well as periodically to various locations throughout the continental US.

Preferred Skills and Responsibilities

  • Generate strong partnership relationships with sales
  • Ability to manage multiple priorities
  • Build strong relationships with internal and external stakeholders
  • Exceptional communication skills
  • Proficiency with Microsoft Office applications
  • Proficient with Apple OS use and applications
  • Solid understanding of HVAC industry from sales, installation and service views.
  • Proficient in Conflict resolution
  • Ability to perform technical training to large audiences.
  • Professional Personality
  • Bilingual preferred

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Ongoing training and professional development opportunities.

Full-time and Part-time positions are available. Explore our career opportunities at www.carrierenterprise.com/careers Learn more about our company and team atwww.carrierenterprise.comandwww.watsco.com

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence

Requirements

  • Education: Associate's or bachelor's degree in HVAC, Mechanical Engineering, or a related field. Relevant certifications (e.g., EPA 608, NATE) are a plus.
  • Experience: Minimum of 3-5 years of hands-on experience with Ductless and VRF systems or similar HVAC equipment.

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