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(Remote) Quality/CUS Service Data Analyst
2 months ago
This is a (Remote) job for a (Remote) Quality & CUS Service Data Analyst. Responsibilities: Identify emerging and recurring customer issues.Analyze survey verbatim comments.Quantify frequency/magnitude of issues.Calculate metrics.Coordinate contributions from the Quality and Customer Care departments.Assist Sr Mgr in the mapping of customer-facing education documents and videos with survey questions and response options. Assist the Quality & Customer Feedback team in the definition of Product Quality alerts.Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports.Scope of data and info rmation includes customer feedback surveys (response data and questionnaires), and customer-facing education documents and videos. Clean, validate and join data sets to aid in data linkage, aggregation and analysis.Maintain databases and workflows to support reporting and analysis.Participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed, and issues/errors are identified. Complete miscellaneous tasks to assist in supporting the department needs. Requirements: Experience in data analytics / data analysis.Customer service centric - ability to communicate with cross func tional teams.Advanced MS Excel skills; pivot tables, v look ups and formulas.Experience with Tableau preferred.Completed Bachelors degree in Statistics, Data Analytics, Computer Science or related field.Excellent oral and written communication skills.Organized and detail oriented.Ability to work with a variety of personalities. Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is acting as an Employment Agency in relation to this vacancy.
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(Remote)Customer Service Data Analyst
1 month ago
Jackson, United States VOLT Management Full timeThis is a Remote job for a Customer Service Data Analyst located in Jackson, MS. Responsibilities: Work with management to develop and implement standards and procedures to enhance overall dealer sales and service operations processes to improve dealership performance and raise dealers who are performing at sub-standard levels through process and product...
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IT Data Analyst
3 weeks ago
Jackson, United States Telephone Electronics Full timeDescriptionBASIC POSITION SUMMARY: The IT Data Analyst is responsible for developing, maintaining, and supporting the business intelligence solutions across TEC and its subsidiaries. This position will utilize technical expertise to ensure data is accurate and high-quality. The IT Data Analyst will analyze data and present it in a way that will assist with...
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Data Governance Analyst
5 days ago
Jackson, United States TechNix LLC Full timeJob DescriptionJob DescriptionPosition: Data Governance AnalystDuration: 1 yearLocation: Jackson, Mississippi (Hybrid) 75% ONSITE per month. Remote Option remote more than 25% of the month will immediately disqualify them. Also, the candidate is REQUIRED to start the contract ONSITE. There will be NO discussion of starting remote and eventually coming...
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Data Governance Analyst
5 days ago
Jackson, United States Information Resource group, Inc. Full timeJob DescriptionJob DescriptionRole: Data Governance AnalystLocation: Jackson, MSDuration: 9 Months contract with possibility of extensionsPosition Summary: The Data Governance Analyst will be responsible for managing incoming data and public records requests, ensuring compliance with legal and regulatory requirements, and overseeing the agency's...
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Talent Acquisition
1 week ago
Jackson, United States Alliance Animal Health Full timeJob DescriptionJob DescriptionCompany DescriptionAlliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like...
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Data Governance Analyst
4 days ago
Jackson, United States DATASOFT TECHNOLOGIES Full timeData Governance AnalystHybrid (75% Onsite)About the Job Duration: 10-Month Contract w. possible extension Location: Jackson, MS Pay rate: Hourly Job ID: 134714 Responsibilities: Receiving Requests: Receive and log incoming data and public records requests from non-media parties. Ensure requests are properly documented and tracked for timely processing....
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Sr GIS Analyst
4 weeks ago
Jackson, United States Cushman & Wakefield Full timeThis is a job for a remote Sr GIS Analyst position with the company located in Jackson, MS area. Job Summary: The Senior GIS Analyst is a critical role that requires 5-7 years of experience in GIS. This position demands a thorough understanding of GIS concepts, analytics, data visualization (both static and interactive), automation, and solution...
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Quality Assurance Analyst
1 day ago
Jackson, United States System Soft Technologies Full timeTitle: Quality AssuranceLocation: Jackson, MSPayrate: $50/HR on W2Duration 12+ MonthsWe are looking for a talented and highly effective Senior Quality Assurance Specialist to join our team. We are currently building the next generation eligibility applications using the latest technologies and are looking for an analyst with a true passion for collaborating...
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Quality Assurance Analyst
4 days ago
Jackson, United States System Soft Technologies Full timeTitle: Quality AssuranceLocation: Jackson, MSPayrate: $50/HR on W2Duration 12+ MonthsWe are looking for a talented and highly effective Senior Quality Assurance Specialist to join our team. We are currently building the next generation eligibility applications using the latest technologies and are looking for an analyst with a true passion for collaborating...
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Revenue Cycle Analyst
4 weeks ago
Jackson, United States Accuity Full timeJob Type: Full-time Description: The Revenue Cycle Analyst performs daily chart completion tasks including review in the client EHR systems for Accuity provider clarification responses and daily reconciliation of Accuity client base DNFB. The Revenue Cycle Analyst will be responsible for managing requests and working with end users (Coders, Clinical...
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Senior Financial Analyst
1 month ago
Jackson, United States GovCIO Full timeGovCIO is currently hiring an experienced Senior Finance Analyst to join our growing company. This position will support the rapidly expanding Veteran and Enterprise Technology Services (VETS) sector reporting to the FP&A sector lead. This position will be remote full time. Responsibilities The successful candidate will have excellent finance acumen and...
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Data Analyst
5 days ago
Jackson, United States Rose International Full timeRequired Skill/Experience:Data Management and Systems Development:- Collaborate with the Client in developing and designing data management applications and systems. Aim to improve the agency’s data capabilities for public health purposes.Provide general support to the agency in its projects funded under the Client, specifically under...
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Market Research Analyst
5 days ago
Jackson, United States Tech Tammina LLC Full timeJob DescriptionJob DescriptionRole: Market Research Analyst - Business Intelligence Analyst (Customer Experience Focus)Location: Jackson, MI - Hybrid (Remote/On-Site)Rate: Market Duration: Long termPrimary duties and responsibilities:Develop, implement, manage, and analyze results from studies designed to measure customer satisfaction with program...
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Research Analyst
3 days ago
jackson, United States Tech Providers, Inc Full timeCustomer Experience and Survey Research AnalystLocation: Jackson, MI 49201 (This position can be based at the OEP location or conducted remotely)Contract Duration: Until 12/31/2025, with a high possibility of extensionPosition Overview:The Voice of the Customer team at Consumers Energy is dedicated to capturing and analyzing customer feedback to enhance our...
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Research Analyst
2 days ago
Jackson, United States Tech Providers, Inc Full timeCustomer Experience and Survey Research AnalystLocation: Jackson, MI 49201 (This position can be based at the OEP location or conducted remotely)Contract Duration: Until 12/31/2025, with a high possibility of extensionPosition Overview:The Voice of the Customer team at Consumers Energy is dedicated to capturing and analyzing customer feedback to enhance our...
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Research Analyst
3 days ago
Jackson, United States Tech Providers, Inc Full timeCustomer Experience and Survey Research AnalystLocation: Jackson, MI 49201 (This position can be based at the OEP location or conducted remotely)Contract Duration: Until 12/31/2025, with a high possibility of extensionPosition Overview:The Voice of the Customer team at Consumers Energy is dedicated to capturing and analyzing customer feedback to enhance our...
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Research Analyst
13 hours ago
Jackson, United States TPI Global Solutions Full timeCustomer Experience and Survey Research AnalystLocation: Jackson, MI 49201 (This position can be based at the OEP location or conducted remotely)Contract Duration: Until 12/31/2025, with a high possibility of extensionPosition Overview:The Voice of the Customer team at Consumers Energy is dedicated to capturing and analyzing customer feedback to enhance our...
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Research Analyst
3 days ago
jackson, United States Tech Providers, Inc Full timeCustomer Experience and Survey Research AnalystLocation: Jackson, MI 49201 (This position can be based at the OEP location or conducted remotely)Contract Duration: Until 12/31/2025, with a high possibility of extensionPosition Overview:The Voice of the Customer team at Consumers Energy is dedicated to capturing and analyzing customer feedback to enhance our...
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Research Analyst
2 hours ago
jackson, United States TPI Global Solutions Full timeCustomer Experience and Survey Research AnalystLocation: Jackson, MI 49201 (This position can be based at the OEP location or conducted remotely)Contract Duration: Until 12/31/2025, with a high possibility of extensionPosition Overview:The Voice of the Customer team at Consumers Energy is dedicated to capturing and analyzing customer feedback to enhance our...
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Sr. Analyst, Implementation
4 weeks ago
Jackson, United States Accuity Full timeJob Type Full-time Description I. POSITION SUMMARY: The Senior Analyst will assist the Director of Implementation (DOI) and EVP Operations with coordination of activities associated with the onboarding and implementation of new client partnerships with Accuity. Provide a superior client implementation experience by facilitating frictionless interactions...