(Remote) Quality/CUS Service Data Analyst

2 months ago


Jackson, United States VOLT Management Full time

This is a (Remote) job for a (Remote) Quality & CUS Service Data Analyst. Responsibilities: Identify emerging and recurring customer issues.Analyze survey verbatim comments.Quantify frequency/magnitude of issues.Calculate metrics.Coordinate contributions from the Quality and Customer Care departments.Assist Sr Mgr in the mapping of customer-facing education documents and videos with survey questions and response options. Assist the Quality & Customer Feedback team in the definition of Product Quality alerts.Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports.Scope of data and info rmation includes customer feedback surveys (response data and questionnaires), and customer-facing education documents and videos. Clean, validate and join data sets to aid in data linkage, aggregation and analysis.Maintain databases and workflows to support reporting and analysis.Participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed, and issues/errors are identified. Complete miscellaneous tasks to assist in supporting the department needs. Requirements: Experience in data analytics / data analysis.Customer service centric - ability to communicate with cross func tional teams.Advanced MS Excel skills; pivot tables, v look ups and formulas.Experience with Tableau preferred.Completed Bachelors degree in Statistics, Data Analytics, Computer Science or related field.Excellent oral and written communication skills.Organized and detail oriented.Ability to work with a variety of personalities. Benefits: Volt offers benefits (based on eligibility) that may include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). Volt is acting as an Employment Agency in relation to this vacancy.



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