Desktop Systems Administrator

5 days ago

Wayne, United States William Paterson University Full time

Thank you for your interest in working at William Paterson University.

We invite you to join William Paterson University: a wonderful community to learn, work, grow, and thrive. William Paterson University has been named to Forbes' prestigious "Best Employers by State" list for 2024, recognizing the institution as one of the best-ranked employers in New Jersey based on nationwide surveys. WP is one of four education institutions on the Garden State's list this year. Here is the link to the article forbes-best-in-state-employers-new-jersey-2024. William Paterson University is among more than 40 companies and organizations that will be honored with a 2024 NJBIZ Empowering Women Award for their commitment to supporting and elevating women employees.

William Paterson University employs approximately 1000 full time employees in the state who work in a variety of positions ranging from professors to administrative assistants and administrators, physical plant operations, campus police, athletics coaches, academic advisors, and more.

Spanning more than 400 wooded acres in suburban Wayne, New Jersey - just 20 miles from New York City - our campus is one of the most diverse in the nation and it ranks in the top 4 percent of colleges for social mobility. William Paterson is a strong proponent of employees growing their careers there. More than fifty percent of the University's roles are filled by promotions from within. We're not only committed to social mobility for our students, but also for our employees.

Your work as a member of our team is important to our students and to the progress of our University. What you do here matters, and we value every contribution.

Under the direction of the Lead Desktop Systems Administrator within User Services, the Desktop Systems Administrator is responsible for providing advanced technology support to the university community in the use of Apple-based and Windows technologies.

Major Duties and Responsibilities

  • Provides technology support for university-wide operating systems and software deployment systems with a specific focus on, but not limited to, the macOS environment.
  • Provides leadership in the planning for installation and support of enterprise-wide operating systems and application deployment to managed desktop deployments from the Computer Renewal Program (CRP).
  • Develops and maintains both macOS and Windows operating system images and the application deployment processes for university devices. This includes employee computers in departmental offices, mobile computers at remote locations, and devices in university computer or research labs.
  • Maintains macOS/Apple management servers and management ecosystem connected to the various macOS computing environments (general labs, specialty labs, employee desktops and laptops). Supports the maintenance of the Windows management ecosystem as directed by the Lead Desktop System Administrator.
  • Coordinates the planning, installation, and configuration, of all software applications installed on the desktop or servers under the guidance of the Lead Desktop Systems Administrator.
  • Works collaboratively with User Services and other Information Technology colleagues to provide advanced technology desktop and application support to faculty, staff and student labs in the conduct of teaching, research, and administrative operations, with a focus on Mac devices. Supports the User Services department and Computer Renewal Program in the planning and evaluation of technology equipment, systems, and services. Provides direct technical support in the implementation of new technology and troubleshooting for all computer software and hardware operational problems.
  • Performs other duties as assigned that are appropriate for the position.
Education and Experience
  • Bachelor's Degree from an accredited college or university, with preference for a degree in Computer Science, Computer Information Technology or a related field.
  • Three (3) years of experience working with in an enterprise-level IT environment leveraging configuration management systems for large scale software image and application deployments, with proven experience in macOS management and deployment.
  • Experience with the following technologies required: macOS, Unix/Linux, Client Management solutions (eg. Intune, Munki), Microsoft Active Directory and Azure AD, 802.1x network authentication.
  • Experience with the following technologies preferred: Git, Docker, Microsoft Configuration Manager, Microsoft Windows (11 & 10), Scripting Languages (e.g. Python, PowerShell).
Competencies/Skills Required
  • Valid driver's license.
  • Experience planning, developing, operating, and maintaining a managed macOS computer management and deployment ecosystem.
  • Experience with Mac and PC computer hardware support and software installations and configuration in a support related role.
  • Previous technology support or help desk experience in a Higher Education environment desired.
  • Ability to interact effectively with a wide variety of users with different computing requirements and backgrounds.
  • Excellent interpersonal and written communication skills, and ability to work independently are required.


Other Information

This description indicates the general nature and level of work performed by employees in the above job. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

Invitation to apply

Interested candidates will be prompted to: Complete an application and submit a cover letter

Submission of all documents listed is required for consideration.

General questions related to this application process, please contact talent@wpunj.edu

Total Rewards:

Click here to view the total rewards of working at WP

William Paterson University is committed to protecting your privacy and will not sell your personal information.

EEO Statement

William Paterson University is dedicated to providing equal opportunities and equal access to all individuals regardless of race or ethnicity, sex/gender (including pregnancy), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, civil union status, familial status, religion, national origin or citizenship, military service status, or any other category protected by law. William Paterson University does not discriminate on the basis of any category stated above or as prohibited by applicable law. Individuals from historically underrepresented backgrounds are encouraged to apply.

For more information, visit University Facts

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