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Family Housing First Case Manager

2 months ago

Gloucester, United States Action Full time

Want to be a part of a team that provides help, hope, and support when people need it the most? If so, read on

Action Inc. is seeking candidates that are passionate about helping others make a positive change in their lives to join our Housing Services team as a Family Housing First Case Manager

The mission of Action Inc. is to build an equitable and resilient community by creating opportunities for all on Cape Ann.

Job Summary: The Family Housing First Case Manager (HFCM) provides home and community-based case management support to families who have experienced chronic homelessness. The HFCM will understand and embrace the Housing First model, utilize a harm reduction approach, and work to ensure clients have the support and services necessary to maintain positive tenancies.

Hours: Monday - Friday, 9:00 AM to 5:00 PM, NON-EXPEMPT

Benefits: Medical, Dental, Vision, Paid Time Off, Holidays, Life Insurance, AD&D, Long Term Disability, EAP, 403(b) with generous match after first year

Duties/Responsibilities:

  • Conduct client interviews and perform assessments of clients, make collateral contacts, and consult with other providers (mental health, primary care, etc.).
  • Assess client needs to determine the resources required to ensure comprehensive service delivery.
  • Evaluate clients' capacity to make independent living decisions; assess risks to clients and other tenants at the housing site(s). Assist in finding appropriate housing.
  • Assess clients for their safety and well-being; recognize and respond to signs and symptoms of changes in client behavior, physical health or related medical issues or other related areas of concern.
  • Develop and modify individual client service plans quarterly to assess ongoing needs for clinical, supportive services and housing needs.
  • Maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
  • As needed, transport clients to medical appointments, local food pantry, etc.
  • Identify, coordinate and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed.
  • Work cooperatively with landlords where clients are residing.
  • Maintain accurate case records, enter and update information on clients served, in internal and external databases, in a timely fashion, meeting all mandatory deadlines.
  • Maintain a thorough knowledge of and effective working relationships with community-based agencies that provide support to the homeless.
  • Maintain client confidentiality and adhere to all program policies and procedures.
  • Provide and maintain therapeutic boundaries and a professional relationship with clients.
  • Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns/suspicions to your supervisor.
  • Ensure clients are treated with dignity and respect.
  • Attend and participate in departmental, organization-wide and other meetings, including working closely with staff in other Action Inc. programs.
  • Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect, following all applicable policies, state/federal laws, regulations, and reporting requirements.
  • Perform other job-related duties as assigned

Required Skills/Abilities:

  • Ability to work with clients in crisis and those actively engaging in substance use.
  • Ability to practice effective de-escalation techniques and take reasonable precautions to ensure personal safety.
  • Must also possess a high degree of skill using Microsoft Office products and internet resources.
  • Reliable, responsible, highly organized, and willing to take initiative.
  • Excellent organizational, interpersonal, and communication skills.
  • Second language a plus.

Education and Experience:

  • BS degree in Human Services or related field or three years of relevant work experience.
  • Must have a valid driver's license and reliable transportation.

Physical Requirements:

  • Must be able to lift, move and carry 10 lbs

Massachusetts Criminal Offender Record Information (CORI).

Name-based criminal record check (CORI) returns information on available Massachusetts arraignments.