Operations & Technical Specialist II

Operations & Technical Specialist II Aon Private Risk Management (APRM) designs, implements, and services customized personal risk management strategies for High-Net-Worth individuals and families. The Operations & Technical Specialist II is responsible for initial and ongoing agency management system support and training for all Aon Private Risk Management users. This position may be hybrid out of an Aon office (Chicago, Texas, Jacksonville) and both local and virtual candidates are welcome to apply. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Job Responsibilities: Provides initial and ongoing Agency Management System training and Carrier Admin duties to all APRM users Audits APRM staff on key areas of Nexsure Procedure utilization in accordance with the Audit Schedule (Client set up, policy setup, Assignments, Action & Attachment Documentation/Follow-up, Data Integrity, QDR-Compliance, and Surplus Lines) Evaluates and updates workflows for Agency Management System Identifies and implements operation efficiencies to help drive profitability Reviews and updates SharePoint content Quarterly (APRM Phone Lists, Carrier Info, Commissions, Workflows, Best Practices, etc.) Reviews and updates APRM Email distribution lists and Nexsure Licenses (Monthly) Monitors APRM Training Emails and ensure that they are answered in accordance with our workflows and within 24 hrs. Skills and experience that will lead to success 5 years’ experience with Personal Lines Insurance Proficient with the Microsoft Office Suite products (including Excel) and SharePoint Nexsure experience is a preferred Excellent communication skills (verbal and written) Strong time management skills and ability to multi-task Training experience helpful Education: Bachelor’s degree or equivalent years of industry experience. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $60,000 to $75,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for that position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-PR1 2547594 Operations & Technical Specialist II Aon Private Risk Management (APRM) designs, implements, and services customized personal risk management strategies for High-Net-Worth individuals and families. The Operations & Technical Specialist II is responsible for initial and ongoing agency management system support and training for all Aon Private Risk Management users. This position may be hybrid out of an Aon office (Chicago, Texas, Jacksonville) and both local and virtual candidates are welcome to apply. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Job Responsibilities: Provides initial and ongoing Agency Management System training and Carrier Admin duties to all APRM users Audits APRM staff on key areas of Nexsure Procedure utilization in accordance with the Audit Schedule (Client set up, policy setup, Assignments, Action & Attachment Documentation/Follow-up, Data Integrity, QDR-Compliance, and Surplus Lines) Evaluates and updates workflows for Agency Management System Identifies and implements operation efficiencies to help drive profitability Reviews and updates SharePoint content Quarterly (APRM Phone Lists, Carrier Info, Commissions, Workflows, Best Practices, etc.) Reviews and updates APRM Email distribution lists and Nexsure Licenses (Monthly) Monitors APRM Training Emails and ensure that they are answered in accordance with our workflows and within 24 hrs. Skills and experience that will lead to success 5 years’ experience with Personal Lines Insurance Proficient with the Microsoft Office Suite products (including Excel) and SharePoint Nexsure experience is a preferred Excellent communication skills (verbal and written) Strong time management skills and ability to multi-task Training experience helpful Education: Bachelor’s degree or equivalent years of industry experience. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $60,000 to $75,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. A summary of all the benefits offered for that position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance p rogram that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-PR1