Current jobs related to Tier 2 NOC Associate - Tulsa - SageNet

  • Travel Nurse RN Position

    1 month ago

    Tulsa, Oklahoma, United States Supplemental Health Care Full time

    Job Title: RN - TelemetrySupplemental Health Care is seeking a skilled Telemetry RN to join our team in Tulsa, Oklahoma.Job Description:We are looking for a dedicated and compassionate Telemetry RN to provide high-quality patient care in a dynamic hospital setting. As a Telemetry RN, you will be responsible for monitoring patients' heart rates, blood...

  • Technical Support Specialist Level 2

    2 months ago

    Tulsa, Oklahoma, United States Centre Technologies Full time

    Position OverviewWe are seeking a dedicated Technical Consultant to enhance our IT support capabilities at Centre Technologies. This role is essential for addressing various IT Infrastructure technologies, with a strong focus on identifying and resolving root causes of issues.Key ResponsibilitiesThe primary duties of this position include:Ensuring the...

  • Travel Nurse Oncology Position

    1 month ago

    Tulsa, Oklahoma, United States Supplemental Health Care Full time

    Oncology RN Travel Nursing Job OpportunitySupplemental Health Care is seeking a skilled Oncology Registered Nurse for a travel nursing position in Tulsa, Oklahoma.Job DetailsSpecialty: OncologyDiscipline: RNStart Date: ASAPDuration: 13 weeksShift: 12 hours, nightsEmployment Type: TravelJob DescriptionAs a leading healthcare staffing agency, Supplemental...

  • Project Accountant 2

    1 week ago

    Tulsa, Oklahoma, United States Manhattan Construction Full time

    Project Accountant 2 Job DescriptionAt Manhattan Construction, we are seeking a highly skilled Project Accountant 2 to join our team. As a key member of our accounting department, you will be responsible for maintaining records and processes related to the Owner Contract and Project Budget.Key Responsibilities:Process all material and subcontractor invoices...

  • Autoclave Operator Technician 2

    20 minutes ago

    Tulsa, United States Gulfstream Aerospace Corporation Full time

    Autoclave Operator Technician 2 in GAC TulsaUnique Skills:Standard requirements for Autoclave Operator Tech II. Experience operating autoclave & ovens. Knowledge of ASC software preferred but not required. Weekend day shift Friday, Saturday, Sunday / (3) 12'sEducation and Experience RequirementsHigh School Diploma or GED required. Two (2) years related...

  • Technical Support Specialist Level 2

    4 weeks ago

    Tulsa, Oklahoma, United States Centre Technologies Full time

    Position OverviewWe are seeking a dedicated Centre Assist Technical Consultant to enhance our growing team.Role SummaryThe main focus of this role is to provide support for a variety of IT Infrastructure technologies, with a strong emphasis on identifying and resolving root causes of issues. This position will primarily involve troubleshooting servers,...

  • SALES ASSOCIATE

    3 months ago

    Tulsa, United States Mathis Brothers Furniture Full time

    PAY: $15/ Hr. while in training (2 weeks). After training the pay will be $15/ Hr. OR your commission, whichever is greater, for the first 90 days. After the 90 days is up, it will go to straight commission. Salary has no Cap!! Schedule: Must be able Sales Associate, Sales, Associate, Retail

  • Facilities / Engineering Manager 2

    4 weeks ago

    Tulsa, United States Sodexo Full time

    Job DescriptionUnit Description: You want high visibility, challenging opportunities and a rewarding work environment. Sodexo is seeking our Facilities Maintenance Manager for our client-partners Oral Roberts University, a conservative, faith-based university in Tulsa, OK.  Higher Education Experience in Facilities Management is requires for this position....

  • Autoclave Operator Technician 2

    2 hours ago

    Tulsa, United States Gulfstream Aerospace Corporation Full time

    Autoclave Operator Technician 2 in GAC Tulsa Unique Skills: Standard requirements for Autoclave Operator Tech II. Experience operating autoclave & ovens. Knowledge of ASC software preferred but not required. Weekend day shift Friday, Saturday, Sunday / (3) 12's Education and Experience Requirements High School Diploma or GED required. Two (2) years related...

  • Facilities / Engineering Manager 2

    4 weeks ago

    Tulsa, United States Sodexo Full time

    Job DescriptionUnit Description: You want high visibility, challenging opportunities and a rewarding work environment. Sodexo is seeking our Facilities Maintenance Manager for our client-partners Oral Roberts University, a conservative, faith-based university in Tulsa, OK.  Higher Education Experience in Facilities Management is required for this position....

  • CT Technologist

    1 month ago

    Tulsa, Oklahoma, United States Zack Group Full time

    Job Title: CT TechnologistZack Group is seeking a skilled CT Technologist to join their team in Tulsa, Oklahoma.Job DescriptionSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalShift: 8 hours, eveningsEmployment Type: TravelZack Group is a leading medical staffing agency with over 25 years of experience. We provide a wide range of services to...

  • Sales Associate Representative

    6 days ago

    Tulsa, Oklahoma, United States Mathis Brothers Furniture Full time

    Compensation Package:PAY: $15/Hr. while in training (2 weeks). After training, the pay will be $15/Hr. OR your commission, whichever is greater, for the first 90 days. After the 90 days, it will go to straight commission.Salary Structure:Must be able to sell Sales Associate, Sales, Associate, Retail. Benefits:No salary cap schedule. Requirements:Must be able...

  • Sales Associate

    2 weeks ago

    Tulsa, Oklahoma, United States Mathis Brothers Full time

    Job SummaryWe are seeking a highly motivated and results-driven Sales Associate to join our team at Mathis Home. As a Sales Associate, you will be responsible for promoting and selling merchandise displayed on the showroom floor, working directly with internal and external customers, and meeting sales targets.Key ResponsibilitiesProvide exceptional customer...

  • Financial Counselor

    2 months ago

    Tulsa, Oklahoma, United States Magellan Health Full time

    Job SummaryWe are seeking a highly skilled Personal Financial Counselor to provide expert financial guidance and support to military service members and their families at assigned installations. As a key member of our team, you will play a critical role in helping our clients achieve financial stability and security.Key ResponsibilitiesProvide one-on-one...

  • Sales Associate

    4 weeks ago

    Tulsa, Oklahoma, United States Michael Kors Full time

    Join Michael Kors as a Sales Associate and become a part of a dynamic team that shares your passion for fashion!About the Role:As a Sales Associate at Michael Kors, you will be responsible for delivering an exceptional customer experience, driving sales results, and building lasting relationships with our clients. You will work in a fast-paced environment...

  • Retail Sales Associate

    2 weeks ago

    Tulsa, Oklahoma, United States Smart Pawn & Jewelry Full time

    Job Title: Retail Sales AssociateSmart Pawn & Jewelry is seeking a Retail Sales Associate to join our team. As a Retail Sales Associate, you will be responsible for providing excellent customer service, processing sales and loans, and maintaining a clean and organized sales floor.Responsibilities:Greets and interacts with customers to develop a rapport and...

  • Associate Veterinarian

    3 months ago

    Tulsa, United States The VET Recruiter Full time

    We have a compelling new opportunity to join a small animal practice in the San Bernardino area, east of Los Angeles. This well-established hospital has been serving the local community with dedication since 1980. If you are seeking a way to get involved and grow your career, look no further than this opportunity in a veterinarian-focused culture. Become a...

  • Audit Senior Associate

    4 weeks ago

    Tulsa, Oklahoma, United States FORVIS Full time

    Job SummaryWe are seeking a highly skilled and experienced Audit Senior Associate to join our team at Forvis. As an Audit Senior Associate, you will play a key role in providing assurance services to our clients, bringing credibility to their financial picture, and communicating information objectively and clearly.Key ResponsibilitiesPerforming detailed...

  • SALES ASSOCIATE

    2 months ago

    Tulsa, United States Mathis Brothers Full time

    PAY: $15/Hr. while in training (2 weeks). After training the pay will be $15/Hr. OR your commission, whichever is greater, for the first 90 days. After the 90 days is up, it will go to straight commission. Salary has no Cap!!Schedule: Must be able to work weekendsPerks that come with the job as Sales Associate:Fun work environmentMillion Dollar ClubTop...

  • Tax Senior Associate

    1 month ago

    Tulsa, Oklahoma, United States Forvis Mazars, LLP Full time

    About the RoleWe are seeking a highly skilled Tax Senior Associate to join our team at Forvis Mazars, LLP. As a Tax Senior Associate, you will play a key role in providing tax compliance, tax provision, and tax advisory services to pass-through and C-corporation entities.Key ResponsibilitiesProvide tax compliance, tax provision, and tax advisory services to...

Tier 2 NOC Associate

3 months ago

Tulsa, United States SageNet Full time
Company Overview

SageNet is a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. The company connects, manages, and protects technologies and devices across widely distributed enterprises. SageNet’s people, processes, and technologies, coupled with its collaborative approach, empowers customers to achieve their core business objectives.

The company offers world-class service and support via its US-based 24/7/365 Network Operations Centers (NOCs) and Security Operations Centers (SOCs), geographically diverse teleports, a central National Logistics Center, multiple data centers, and a nationwide field service organization.

What makes SageNet unique is its Why: SageNet is passionate about Trusted Connections. This is a two-fold calling. First, the company creates trusted, reliable, and secure technological connections for its customers. Second, and perhaps even more importantly, SageNet works tirelessly to build trusted human connections with its customers, partners, and communities. The company believes that by creating, discovering, and nurturing these trusted connections, SageNet enhances the world that connects us all.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes the nation’s largest retail, financial, healthcare, utilities, and energy organizations. SageNet manages communications for more than 220,000 endpoints. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto and Washington, D.C.

Job Purpose

As a Tier 2 NOC Associate on our Connect team, you will be responsible for providing technical support to our global client base. Our 24/7 NOC monitors and remotely troubleshoots a diverse list of hardware manufacturers using standard and custom-built tools across a variety of network topologies. The NOC works with internal and external IT professionals to implement network configurations and replace hardware when necessary. As this industry diversifies and enterprises adopt new technology, it is more important than ever to develop the skill set to support and manage this technology effectively. The ideal candidate is highly energetic, self-motivated and driven to excel in cutting edge technology.

Duties and Responsibilities

  • Monitor networks proactively to identify service impacting events
  • Troubleshoot network connectivity issues across a wide range of networking hardware for client’s networks
  • Resolve connectivity problems by clarifying the customer's complaint; identifying the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustments; and following up to ensure resolution
  • Manage inbound calls, outbound calls and e-mails within a 24/7 call center
  • Utilize the internal ticketing system to log all requests and activities
  • Adhere to call center principles and call center guidelines set forth by management
  • Provide superior customer service by being courteous, knowledgeable, and professional
  • Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests
  • Escalate problems to the appropriate organization or external vendors as required to achieve resolution
  • This position may require working nights, Holidays and weekends as well as be on-call when required
Qualifications
  • 2+ years of 7 x 24 NOC experience, or equivalent experience
  • Previous Help Desk/Technical Call Center experience required
  • Advanced PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting
  • Understanding of common Internet protocols, including TCP/IP and DNS
  • Strong customer service and communication skills (both oral and written) and demonstrated ability to work as a team player
  • Demonstrated ability to effectively manage and prioritize multiple tasks
  • Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants even in stressful situations
  • A working knowledge of the systems, tools, and processes required to perform assigned tasks
  • Experience and accuracy in configuring and troubleshooting the complete line of SageNet's products and services
  • A working knowledge of SageNet's network architecture, including hub, server, and NMS components
  • Basic understanding of both Windows and Unix based platforms
  • Demonstrated attendance reliability through history of minimal unplanned absences
  • Flexibility to work any shift including holidays, weekends and nights, both on a semi-permanent or rotating basis as required
  • High School Diploma or equivalent required
  • Some College or Technical School preferred
  • Network+, A+, CCENT, or CCNA preferred
  • Ability to complete and 8am-5pm Monday thru Friday training schedule for the first 2-4 weeks
  • Post new hire training, ability to be flexible with schedule in a NOC that is 24 x 7 x 365 which will include nights and potential weekends based on business needs
Working Conditions
  • Productively work in a hybrid work environment which consists of 2 mandatory “all-in” days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
  • Corporate business office space where NOC is in a key card access only space
  • New hire training schedule is 8am-5pm CT Monday thru Friday for the first 2-4 weeks
  • Post new hire training, will require nights and potentially weekends
  • Business casual working environment
Physical Requirements
  • Visual Acuity: Ability to view and interpret data on screens, distinguish colors.
  • Mobility: Comfortable sitting for extended periods, moving within the NOC.
  • Communication: Clear verbal and written skills for team interaction and documentation.
  • Stamina: Flexibility for shift work, ability to work under pressure.
  • Manual Dexterity: Proficient use of keyboards, mice, and small tools.


Classification*: Non- Exempt
Position Type: Full Time
Travel Requirements: 25 – 50% travel
Direct Reports: None
Safety Sensitive: No

Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our People Operations Department. Any contact made outside of the SageNet People Operations Department by a third party will cancel any future business relationships between the third party and SageNet.

Please contact Katie.Halstead@sagenet.com for any questions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)