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Program Operations Associate

4 months ago

Draper, United States eBay Full time

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role:

Joining the eBay's Verticals team means you play a pivotal role in defining the shopping experience of tomorrow. We are dedicated to creating a personalized journey for our users, integrating innovative solutions that span local and global scales. Our ethos of building, accelerating, and disrupting sets the stage for our ambitions, especially within the refurbished and sustainable markets. If you're passionate about making a difference and have an interest in turning challenges into opportunities, your place is here with us

The Operations Associate for the US Refurbished Category Team plays a crucial support role, working under the Program Operations Manager to implement the strategic vision and operational excellence of eBay’s Refurbished program. This position is pivotal in managing day-to-day administrative tasks, supporting strategic initiatives, and ensuring operational tasks align with eBay's values of sustainability and competitive service. 

What you will accomplish:

  • Support Strategic Initiatives: Assist in defining and performing strategic plans to enhance the US eBay Refurbished program, contributing to growth and market penetration. 

  • Enhance Seller and Buyer Relationships: Support efforts to foster relationships with key sellers and buyers, maximising insights to optimize our inventory and enhance the customer experience. 

  • Site Merchandising Management: Dedicate approximately 60% of your time to managing site merchandising efforts, ensuring refurbished products are effectively showcased to enhance customer engagement and sales. 

  • Performance Analysis: Help in aggregating and analyzing performance data for WBR, identifying trends, opportunities, and areas for improvement. 

  • Technical CRM Management: Manage the Sales Force CRM tool setup and technical account management, enhancing team efficiency and program effectiveness. 

  • Collaborate Across Functions: Work closely with growth advisors and various internal teams to drive program initiatives and operational success, ensuring a cohesive execution of the refurbished strategy. 

  • Operational Support: Provide direct support to the Program Operations Manager, aiding in various administrative and operational tasks to streamline program management and ensure targets are met. 

What you will bring: 

  • At least one year of experience in program management and operations within the technology or eCommerce sector. 

  • Highly organized and meticulous, excelling at managing multiple tasks efficiently while maintaining accuracy and attention to detail. 

  • Strong communication skills, adept at forming and maintaining effective working relationships across multiple levels and functions within the organization. 

  • Analytical and proactive, comfortable with data and proactive in performing analyses and drawing insights to support decision-making. 

  • Adaptable and collaborative, eager to learn, thrive in dynamic environments, and contribute positively to team objectives and collaborative projects. 

  • Proficient in project management tools, such as JIRA, Confluence, and GDocs. 

  • A BA/BS degree or proven equivalent practical experience is preferred. 

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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