Event Operations Manager, Savannah International Trade and Conference Center

5 months ago

Savannah, United States Encore Full time

Position Overview

Manages floor operations to achieve service excellence with a focus on customer service, staff leadership, performance management and development. Achieves the overall goals of the organization through effective workforce and inventory cost control. This position reports directly to either an Operations Director or Director, Event Technology at locations producing greater than three million dollars in revenue.

Key Job Responsibilities

Operations Management

• Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel.

• Provides direct supervision of team members including scheduling and time keeping.

• Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges.

• Ensures that daily equipment sheets are updated and properly completed.

• Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.

• Attends BEO, Pre-Cons, and pre-production meetings as needed.

• Delegates tasks as appropriate.

Customer Service

• Reviews quotes and provides recommendations for cost efficiencies in accordance with the company’s standard operating procedures.

• Supervises and mentors operational staff to ensure client satisfaction and revenue maximization via onsite upselling.

• Provides outstanding customer service by establishing excellent working relationships with internal and external clients, team members, neighboring Encore properties and all vendors. Mentors Technicians to also provide this superior level of customer service.

• Meets with guests’ onsite to ensure that their needs are met and the equipment setup is working properly.

• Portrays a polished, professional image according to the guidelines in the Employee Guide and/or hotel standards and ensures the team adheres to the same standards.

People Development & Training

• Promotes and reinforces a positive working environment centered on Encore core values.

• Hire, develop, lead and motivate a talented team of technicians and operational support staff.

• Promote and drive professional development and training efforts to improve overall business acumen, technical knowledge and service to the field.

•Manage human resource related issues including performance management, salary administration and training and development.

• Effectively utilizes applicable company computer systems and software programs and ensure team members are properly trained.

• Registers and recommends team members for additional training opportunities as needed.

Job Qualifications

• High School Diploma is required. Bachelor’s degree is preferred.

• 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience.

• Experience leading workflow and team members.

• Working knowledge of audio visual equipment in a live show environment

• Proficiency with the use of computer hardware

• Proficiency with computer software and programs, including the Internet and Microsoft Office

• Effective leadership abilities and customer satisfaction focus.

Competencies

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Manages Ambiguity

Drive Results

• Directs Work

• Achieves Goals

See The Big Picture

• Financial Acumen

Value People

• Builds Effective Teams

Work Environment

Hotel

Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDOPER #LI-DB1

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

  • Savannah Electrician Opportunities with Tradesmen International

    4 weeks ago

    Savannah, Georgia, United States Tradesmen International Full time

    Company OverviewTradesmen International is a reputable trade services company that offers consistent work, competitive pay, and a range of benefits to its employees.We are currently seeking experienced Electricians to join our team in Savannah, GA. Our company values productivity, safety, and superior workmanship, making us an ideal choice for professionals...

  • Savannah Operations Coordinator

    6 days ago

    Savannah, Georgia, United States City of Savannah Georgia Full time

    Are you ready to take the first step in your career journey? We are seeking a talented individual to join our team as a Savannah Operations Coordinator. In this exciting role, you will have the opportunity to work in a fast-paced environment and contribute to the success of our company.About Our CompanyWe are a leading retail organization based in the City...

  • Savannah Culinary Operations Manager

    3 weeks ago

    Savannah, Georgia, United States Whole Foods Market - Savannah Full time

    We are seeking a seasoned Culinary Operations Manager to lead our Prepared Foods team at Whole Foods Market - Savannah.OverviewAs a leader in the culinary industry, Whole Foods Market is committed to providing exceptional customer experiences and supporting local communities. Our Prepared Foods department is a key part of this mission, offering high-quality...

  • Licensed Electrician

    3 weeks ago

    Savannah, Georgia, United States Tradesmen International Full time

    About the OpportunityWe are seeking a licensed electrician to join our team in Savannah, GA. As an electrician with Tradesmen International, you will have the opportunity to work on various commercial and residential projects, including running wire, installing lights and outlets, and performing low-voltage work.Key ResponsibilitiesRun and pull wire for...

  • Custodial Operations Manager

    2 weeks ago

    Savannah, Missouri, United States Savannah Full time

    We are seeking a highly motivated and detail-oriented individual to join our team at Savannah as a Custodial Operations Manager. This is a full-time position that requires a strong work ethic, excellent communication skills, and the ability to multitask in a fast-paced environment.In this role, you will be responsible for overseeing the daily operations of...

  • Mobile Service Technician

    7 days ago

    Savannah, Georgia, United States PIRTEK Savannah Full time

    Pirtek Savannah Job Opportunity:We are seeking a highly skilled Mobile Service Technician to join our team in Savannah. As a key member of our mobile service team, you will be responsible for diagnosing, repairing, and replacing hydraulic hoses and fittings on-site for our customers.About the Job:Diagnose and repair hydraulic hose failures and recommend...

  • Savannah River Nuclear Solutions Internship Opportunity

    4 weeks ago

    Savannah, Georgia, United States Savannah River Nuclear Solutions Full time

    Job SummaryAt Savannah River Nuclear Solutions, we are seeking a highly motivated and detail-oriented software development intern to join our team. The successful candidate will have the opportunity to work on a variety of projects, including test automation, software upgrades and patches, and customer support.ResponsibilitiesAssist in the design,...

  • Savannah Arts Educator

    1 week ago

    Savannah, Georgia, United States Loop It Up Savannah Full time

    Job DescriptionWe are looking for a talented individual to fill the role of After School Enrichment Program Specialist in West Chatham County. This position offers the opportunity to work with students in Elementary, Middle and High Schools, providing them with engaging and enriching experiences.The ideal candidate will possess skills and expertise in areas...

  • Maintenance Manager

    2 months ago

    Savannah, United States Savannah Square Full time $25 - $30

    Savannah Square is a senior living community in Savannah, GA, with more than 145 units offering independent living and assisted living.The Opportunity:The Maintenance Manager will be responsible for ensuring that all maintenance operations are executed efficiently and effectively, under the Facilities Director’s supervision and direction. Position will...

  • Local Truck Owner Operator

    4 weeks ago

    Savannah, Georgia, United States Gulf Winds International Inc. Full time

    Gulf Winds International Inc. is seeking CDL A licensed Owner Operators in the Savannah, GA area for local and regional intermodal driving opportunities.Estimated Weekly Pay:$4000 + FSCBenefits include sign-on, referral, and safety bonuses, as well as additional pay for Hazmat and overweight cargo.This role involves running under Gulf Winds authority, with...

  • Savannah River Nuclear Solutions Quality Manager

    2 weeks ago

    Savannah, Georgia, United States Savannah River Nuclear Solutions Full time

    **Quality Excellence at Savannah River Nuclear Solutions:**At Savannah River Nuclear Solutions, we are committed to delivering high-quality products and services to our customers. Our Savannah River Nuclear Solutions Quality Manager will play a critical role in leading our quality management team and ensuring that we meet the highest standards of quality and...

  • Event Operations Manager

    4 weeks ago

    Savannah, Georgia, United States The Alida Hotel Full time

    Job SummaryWe are seeking an experienced Event Operations Manager to join our team at The Alida Hotel. As a key member of our events team, you will be responsible for overseeing the execution of banquets and events, ensuring exceptional service and safety standards.About UsThe Alida Hotel is a 173-room hotel located on Savannah's revitalized riverfront. We...

  • Savannah Georgia Internal Medicine

    6 months ago

    Savannah, United States The Curare Group Full time

    Savannah, Georgia is seeking an Internal Medicine physician. Work on the Island! Savannah is one of the nations top cities to live and work! Savannah is the land of fairy tales, whether the landscape, the buildings, the history, the squares, the art school, or the culture you will never meet a place like Savannah, and you will never want to leave! Practice...

  • Global Trading

    3 weeks ago

    Savannah, Georgia, United States TRC Talent Solutions Full time

    Job SummaryWe are seeking an experienced Global Trading & Procurement Manager to lead our General Purchasing and Global Trade sections in Savannah, GA. This is a key role that requires strong leadership skills, expertise in global trade and procurement, and experience in managing suppliers.

  • Skilled Tradesman Wanted for Plumbing Positions in Savannah, GA

    1 month ago

    Savannah, Georgia, United States Tradesmen International Full time

    **Job Opportunity with Tradesmen International**We are seeking skilled plumbers to join our team of trade professionals in Savannah, GA. As a member of our team, you will have the opportunity to work on various projects, including commercial and residential service, maintenance, and installs.**Estimated Salary:** $28/hour based on experience and skill...

  • Savannah Country Club Food and Beverage Manager

    4 weeks ago

    Savannah, Georgia, United States Savannah Country Club Full time

    The Savannah Country Club is seeking a highly skilled Food and Beverage Manager to join our team. As a key member of our hospitality staff, you will be responsible for overseeing the day-to-day operations of our food and beverage services.Job SummaryThis is an excellent opportunity for a motivated and experienced professional to take on a leadership role in...

  • Savannah Country Club Tennis Attendant

    6 days ago

    Savannah, Georgia, United States Savannah Country Club Full time

    Job OverviewThe Savannah Country Club is seeking a highly motivated and detail-oriented individual to fill the position of Tennis Attendant. As a key member of our staff, you will be responsible for ensuring the smooth operation of our tennis facilities and providing exceptional customer service to our members and guests.ResponsibilitiesCourt Preparation:...

  • Trade Professionals Wanted

    3 weeks ago

    Savannah, Georgia, United States Tradesmen International Full time

    Job OpportunityWe are seeking a skilled Plumber to join our team of Trade Professionals in Savannah, GA. This is an excellent opportunity for those with experience and a passion for quality workmanship.Job Description:Routine Service and Maintenance for Commercial and Residential propertiesRough Ins, Installing PVC, CPVC, and Pex Pipe SystemsOverhead Mains...

  • Hospice Savannah Nurse

    2 weeks ago

    Savannah, Georgia, United States HOSPICE SAVANNAH INC Full time

    Overview: HOSPICE SAVANNAH INC seeks a skilled Registered Nurse for an Admissions position. The successful candidate will provide exceptional patient care, assess eligibility for hospice services, and work collaboratively with patients and families to ensure quality end-of-life care.Job Summary: We are committed to delivering compassionate, patient-centered...

  • Global Trading and Purchasing Manager

    3 weeks ago

    Savannah, Georgia, United States TRC Talent Solutions Full time

    TRC Talent Solutions is seeking a highly skilled Global Trading and Purchasing Manager to join our team in Savannah, GA. This exciting opportunity offers a competitive salary of $110,000 - $130,000 per year, depending on experience.Job DescriptionThis role will lead the General Purchasing and Global Trade sections, overseeing cost, quality, supplier...