Product Support Associate

3 weeks ago

Tampa, United States SIHL INC Full time

Job Title: Product Support Associate

Location: Greater Tampa Area

Job Type: Full-Time, Entry Level

About Sihl Inc:

We are a leading manufacturer specializing in high-quality materials for the wide format printing industry. Our commitment to innovation and excellence drives us to deliver superior products that meet the evolving needs of our clients. We are currently seeking a dedicated and detail-oriented Product Support Associate to join our team and contribute to our continued success.

Key Responsibilities:

  • System Processes: Assist in establishing and optimizing system processes for product management. Ensure accurate and efficient data entry, system configurations, and inventory management.
  • Pricing and Item Numbers: Collaborate with the Product Manager to set competitive pricing strategies. Help create item numbers for various products, ensuring accurate classifying and inventory tracking.
  • Data Analysis & Research Support: Support product research and development by gathering and reviewing market data, sales trends, and customer feedback. Prepare detailed reports that offer insights into product performance and industry trends and assist in interpreting data related to market conditions. Contribute to identifying potential improvements and innovations for our wide format printing materials, ensuring that our offerings remain competitive and aligned with market needs.
  • Documentation: Maintain thorough and accurate documentation of product specifications, pricing, and system updates. Ensure all records are current and accessible for internal use.
  • Collaboration: Work closely with product management and the marketing team to ensure product information is accurate and up to date. Aid with product launches, promotional activities, and marketing campaigns.

Qualifications:

  • Experience: At least 2 years of experience in the printing industry or a related field.
  • Education: A bachelor’s degree is preferred but not required. Relevant experience in the field is a strong plus.
  • Skills: Strong analytical skills with the ability to interpret data and provide actionable insights. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and experience with database management systems.
  • Attention to Detail: Exceptional attention to detail and accuracy in managing product information and data.
  • Communication: Excellent verbal and written communication skills, with the ability to work effectively with cross-functional teams.
  • Organizational Skills: Strong organizational abilities with the capability to manage multiple tasks and deadlines efficiently.

Why Join Us?

  • Industry Leader: Be part of a reputable company at the forefront of the wide format printing materials industry.
  • Career Growth: Opportunity for professional development and career advancement within a dynamic and innovative company.
  • Collaborative Environment: Join a supportive team and contribute to meaningful projects and initiatives.
  • Competitive Compensation: Enjoy a competitive wage and benefits package.

If you are passionate about the printing industry and eager to launch your career in product support, we invite you to apply. Help us drive innovation and excellence in printing materials

We look forward to your application

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