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Guest Relations Representative

5 months ago

Atlanta, United States The Woodruff Arts Center Full time
Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.

Reports to:
Manager of Guest Relations
FLSA:
United States of America (Non-Exempt)
Employment Status:
Regular/Part time
The Guest Relations Department plays an integral role in the museum as its first public facing sector. Guest Relations Representatives work with and assist nearly every department within the museum to bring events, programs, and patron's visits to life when they are on our campus and create memories to last a lifetime long after they are gone.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Greet guests with a positive, friendly, and helpful attitude.
  • Become proficient with aspects of Tessitura CRM. Process ticket admission and Membership transactions following proper POS procedures.
  • Proactively approach all guests and up-sell Memberships and their benefits. Contribute to department sales goals.
  • Assist in the group arrival/departure process.
  • Clearly relay all information to members and the general public about exhibitions, special events, programs, lectures, films, etc.
  • Work independently and within a team to deliver a consistent, exceptional customer experience every time.
  • Establish and maintain the standards and practices required throughout the organization to ensure a positive and consistent guest experience which echoes the attributes of the High Museum.
  • Must have a flexible schedule to accommodate the needs of the museum, including working evenings and weekends.
OTHER SKILLS & ABILITIES:
  • Excellent communication skills both written and verbal; strong presentation and interpersonal skills.
  • Enthusiastic about interacting with and helping guests.
  • Strong basic math skills; critical thinking and problem-solving skills required.
  • Ability to interpret a variety of instructions furnished in written and oral form.
  • Must adapt quickly to changes in daily routine and work well under pressure.
  • Demonstrated ability to interact in a collaborative manner with other departments and teams.
  • Self-starter with the ability to work with minimal supervision.
  • Accountability in problem solving; initiative in resolving customer issues.
  • High attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through.
  • Strong computer skills, proficiency with Microsoft, and ability to navigate multiple platforms smoothly.
EDUCATION & EXPERIENCE:
  • 2 + years Customer service and sales experience
  • Experience in Tessitura CRM preferred
  • Bilingual applicants encouraged


COVID Vaccination Information

Effective as of October 1, 2021, The Woodruff Arts Center requires that all employees be vaccinated against COVID-19 as a condition of employment, subject to accommodation. If you are hired, we will require you to prove that you have received the COVID-19 vaccine or have a valid documented religious or medical reason not to be vaccinated. This paragraph informs you of the company's expectations before you begin work at The Woodruff Arts Center and you should not reveal information about your COVID-19 vaccination status prior to receiving an offer of employment.